ibis budget Singapore Bugis 2 stars

Customer review rating (ALL Rating) 4.6/5 34 reviews

ibis budget Singapore Bugis - Image 1
ibis budget Singapore Bugis - Image 2
ibis budget Singapore Bugis - Image 3
ibis budget Singapore Bugis - Image 4

Description

Hotel extras

  • 10 min walk from Bugis MRT Station

  • 10 min walk to Parco Bugis Junction and Bugis Street

  • Orchard Road is a 10 min drive from the hotel.

  • 10 min walk to Suntec City and Marina Square.

  • Close proximity to famous local dining area.

Our accommodation(s)

Hotel location

ibis budget Singapore Bugis

33 Middle Road
188942 Singapore
Singapore

GPS:1.297053, 103.85564

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  34 reviews

TripAdvisor Rating  3.5/5  554 reviews

BEWARE BED BUGS AND AWFUL CUSTOMER SERVICE

Customer review rating 0.5/5

Acj Solo - Confirmed reviews ALL

I checked into my room, 514 around 4.00pm.After a long day travelling, I showered, changed and went out exploring for the evening. I arrived back just after 9.00pm. I had been in bed for about an hour when I started to feel itchy and could feel something biting me. I pulled back the duvet and then took the sheets off and there were bed bugs, I counted at least 15 of them just under the sheet! They were crawling all over the quilted mattress protector too. I got dressed and went down to inform reception. No apology was given, I was just handed a key card for another room. I then had to go and move all my things by myself. I began by checking the bed in the new room, 503. The mattress protector had already got lots of stains and pieces of hair, it looked as though it hadn't been cleaned in a while. This room also had bed bugs. I went down to reception yet again. The receptionist Chloe really did not offer any help with the situation. I asked for a refund at the end of my stay, as this is the second room that has bed bugs. She then apologised but it was obvious that she didn’t care. She then phoned the manager, who I believe to be called Jason. She asked me if I had already booked somewhere else to say, in which I said no and I don’t plan on it as it’s late at night, will cost much more and I was catching a flight the next day. To my horror she then said that I could not be offered a refund if I was staying here but they could move me to another hotel. I did not want to be moved to somewhere unfamiliar at 10.30pm, as I was already exhausted. For some reason she then asked me if the bed bugs could fly! I showed her the pictures and videos of them, along with ones of my bites. I was then offered another new room, 507. I was moving my belongings once again to the new room when there was a knock at the door. It was the receptionist to confirm she had seen the bed bugs in the first room and to take photos of my bites! I really feel like she didn't believe me at first. This caused me so much additional stress. In the morning I had to go buy cream for the bites, as they were so itchy. I felt uncomfortable all night and barely slept, due to this stress. That morning, the receptionist Fifi didn't offer an apology either and came across very rude, when I was checking out, I asked when I could complain and her customer service was atrocious. I received no sympathy or concern and no help was offered at any time throughout my stay. I am a teenage, female travelling alone for the first time. My parents booked this hotel as my Christmas present. My mum is an Accor member and has been for over 20 years. She booked this hotel because it was central to all the tourist attractions in Singapore. She believed the Accor hotels to have a good reputation for cleanliness, and was horrified that this has happened to me. Furthermore, she thought the customer service would be 5 star, how wrong was she! She will no longer be booking any hotels in your chain because of this experience. Finally, after arriving at my destination, I am having the inconvenience of washing ALL of my belongings, just in case I have a hitch-hiker! SHAME ON YOU IBIS FOR PUTTING THIS MUCH STRESS ON A LOYAL CUSTOMER AND TO OFFER NO MEANINGFUL APOLOGY OR ANYTHING IN COMPENSATION :(

BEWARE BED BUGS AND AWFUL CUSTOMER SERVICE

TripAdvisor rating 1.0/5

acj1426 TripAdvisor review

I checked into my room, 514 around 4.00pm.After a long day travelling, I showered, changed and went out exploring for the evening. I arrived back just after 9.00pm. I had been in bed for about an hour when I started to feel itchy and could feel something biting me. I pulled back the duvet and then took the sheets off and there were bed bugs, I counted at least 15 of them just under the sheet! They were crawling all over the quilted mattress protector too. I got dressed and went down to inform reception. No apology was given, I was just handed a key card for another room. I then had to go and move all my things by myself. I began by checking the bed in the new room, 503. The mattress protector had already got lots of stains and pieces of hair, it looked as though it hadn't been cleaned in a while. This room also had bed bugs. I went down to reception yet again. The receptionist Chloe really did not offer any help with the situation. I asked for a refund at the end of my stay, as this is the second room that has bed bugs. She then apologised but it was obvious that she didn’t care. She then phoned the manager, who I believe to be called Jason. She asked me if I had already booked somewhere else to say, in which I said no and I don’t plan on it as it’s late at night, will cost much more and I was catching a flight the next day. To my horror she then said that I could not be offered a refund if I was staying here but they could move me to another hotel. I did not want to be moved to somewhere unfamiliar at 10.30pm, as I was already exhausted. For some reason she then asked me if the bed bugs could fly! I showed her the pictures and videos of them, along with ones of my bites. I was then offered another new room, 507. I was moving my belongings once again to the new room when there was a knock at the door. It was the receptionist to confirm she had seen the bed bugs in the first room and to take photos of my bites! I really feel like she didn't believe me at first. This caused me so much additional stress. In the morning I had to go buy cream for the bites, as they were so itchy. I felt uncomfortable all night and barely slept, due to this stress. That morning, the receptionist Fifi didn't offer an apology either and came across very rude, when I was checking out, I asked when I could complain and her customer service was atrocious. I received no sympathy or concern and no help was offered at any time throughout my stay. I am a teenage, female travelling alone for the first time. My parents booked this hotel as my Christmas present. My mum is an Accor member and has been for over 20 years. She booked this hotel because it was central to all the tourist attractions in Singapore. She believed the Accor hotels to have a good reputation for cleanliness, and was horrified that this has happened to me. Furthermore, she thought the customer service would be 5 star, how wrong was she! She will no longer be booking any hotels in your chain because of this experience. Finally, after arriving at my destination, I am having the inconvenience of washing ALL of my belongings, just in case I have a hitch-hiker! SHAME ON YOU IBIS FOR PUTTING THIS MUCH STRESS ON A LOYAL CUSTOMER AND TO OFFER NO MEANINGFUL APOLOGY OR ANYTHING IN COMPENSATION :(

Good location and cheap but nice hotel

Customer review rating 4.5/5

Gerald J. N. Families - Confirmed reviews ALL

Very good location. Near bugis and suntec mall. Cheap and clean. Nice rooms.

Dear Gerald, Thank you for bringing up our hotel's fantastic location as well as our easy accessibility to shopping district (Bugis, Suntec) and popular attractions (Marina Bay, Merlion Park). We are also glad that you had enjoyed our affordable and clean rooms. We hope you had a great time touring Singapore and look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive

Compact, efficient, and strategically located...

TripAdvisor rating 5.0/5

don226 TripAdvisor review

Compact, efficient, and strategically located... Worth for money, everything on place, clean, and neat.. in short, we are surprised and satisfied.. definitely one of the best options in the Bugis area. Sevel is just next door and the juice vending machine is within 20 meters.

Dear Don, We really appreciate your strong recommendation for ibis budget Bugis, and loving our clean rooms, strategic location and the service from our helpful staff! We are also glad that you had enjoyed the fresh juice vending machine located near our doorstep which many of our guests have also appreciated. It has been an absolute delight to have exceeded your expectations during your stay with us, and we certainly look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive

Ibis Budget hotel

Customer review rating 4.5/5

Liza Friends - Confirmed reviews ALL

Heart of the City Walking distance to all

Dear Liza, Thank you for leaving a wonderful review for ibis budget Bugis, and loving the great accessibility we provide for our guests with our strategic location! Our hotel is indeed very well located with many shopping malls, public transport, restaurants and popular attractions (Haji lane etc) all within walking distance! We hope to have the opportunity to welcome you back the next time you return to our beautiful city. Warm Regards, Roland Guest Experience Executive

In partnership with TripAdvisor

Other web-users rate our hotel

  • 801 reviews 9.7/10 Location
  • 913 reviews 4.1/10 Room
  • 522 reviews 9/10 Service
  • 35 reviews 8.4/10 WiFi
  • 343 reviews 5.8/10 Cleanliness
  • 20 reviews 1.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore