ibis Brussels Centre Châtelain 3.5 stars

Customer review rating (ALL Rating) 4.5/5 786 reviews

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Chaussee De Vleurgat 191, 1050 BRUXELLES, Belgium

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Our accommodation(s)

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Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050 BRUXELLES
Belgium

GPS:50.821462, 4.36635

Telephone
Fax +32 2 850 93 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  786 reviews

TripAdvisor Rating  4.0/5  46 reviews

Perfect location

Customer review rating 4.0/5

Xavier Families - Confirmed reviews ALL

Nice & quiet rooms, although small

Dear Xavier, Thank you for taking the time to share your review. We are delighted to hear that you found our location perfect and appreciated the cleanliness and quietness of our rooms. We regret to hear about the challenges you faced with the room size and facilities not meeting your expectations. Our hotel is designed to offer a compact, efficient space with all the essential amenities, and we are sorry if this aspect did not fully satisfy. Regarding the temperature, we have individual climate controls in each room, and we apologize for any inconvenience you experienced. We assure you that this is not indicative of our usual standards. It is disappointing to learn that there was confusion about the availability of connecting rooms, and we understand how this might have caused frustration. Your feedback on the room pricing and the absence of staff at the front desk upon your departure has been noted. We strive to ensure that our pricing reflects the quality and services we provide, and we regret that your experience did not meet these expectations. Please rest assured that our reception is typically attended at all times, and we apologize if you encountered an unusual circumstance. We hope to have the pleasure of seeing you in the near future. Many thanks, Marion GHYSSELINCKX, General Manager

Location is quite good, caring staff, room has all one might need, cleaning was also ok

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

When visiting Brussels again, I'd probably sleep there again as the hotel basically met my expectations, and I'm satisfied with my stay there.

Dear Guest, Thank you for providing us with your candid feedback. We are delighted to hear that our prime location, attentive staff, and room amenities contributed to a pleasant experience, and that you found the level of cleanliness to be satisfying. It is always encouraging to learn that guests are considering a return stay, as it is indicative of our commitment to service excellence. We have noted your comments regarding the need for wall maintenance and will certainly look into this matter. It is our endeavor to ensure that all aspects of our hotel meet the high standards we set for ourselves. Furthermore, we acknowledge your suggestion for a richer assortment. While we are proud of our current selection, we are always looking for ways to enhance our offerings to better cater to our guests' tastes. Your satisfaction is our priority, and we are pleased that you were content with your overall experience at our hotel. We look forward to seeing you again in the future. Kind regards, Marion GHYSSELINCKX, General Manager

Cleanliness, facilities and convenient location

Customer review rating 5.0/5

Anita C. Business - Confirmed reviews ALL

A very good stay. Ms. Layla especially and other staff members were very helpful taking the time out to give directions and suggestions for places to visit. We had initially made an error in the booking and that was quickly rectified. I will highly recommend the place.

Dear Anita, Thank you very much for this kind review of your stay. We are delighted to hear that our staff, particularly Leyla, provided exceptional service and were able to assist with directions and suggestions, enhancing your stay in Brussels. Our team is dedicated to making our guests feel welcome and it's gratifying to know we succeeded. We're also pleased that the issue with your booking was resolved promptly, reflecting our commitment to guest satisfaction. Our central location, close to Avenue Louise and numerous attractions, is indeed one of the aspects our guests appreciate the most. Thank you for highlighting it. We look forward to welcoming you back. Best wishes, Marion GHYSSELINCKX, General Manager

Well located, good breakfast

Customer review rating 4.5/5

Natalia Couples - Confirmed reviews ALL

Modern and clean rooms, good mattresses to rest on after long walks, and very well located. Shops, cafes, and restaurants are all nearby; it would be great if there was also a small fridge.

Dear Natalia, We would like to thank you for this review about your experience in our hotel. We're delighted to hear that you found our rooms modern, clean, and appreciated our comfortable mattresses. It's wonderful to know our location served you well, with convenient access to local shops, cafes, and restaurants. We take pride in our hotel's amenities, such as our Art Deco inspired interiors and our Sweet Bed by ibis designed for your sleeping comfort. We note your comment regarding the absence of a small fridge in the rooms. While our concept focuses on providing essentials for a comfortable stay, we understand the convenience a fridge can add. For future visits, we do have a premium room with a kitchenette that includes a fridge, which might be an ideal option for you. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Marion GHYSSELINCKX, General Manager

Very convenient location.

Customer review rating 4.5/5

Philip Couples - Confirmed reviews ALL

All staff were very friendly and helpful. Pleasant at all times and willing to help

Dear Philip, We thank you for this kind review. We're delighted to hear that our team's friendliness and helpfulness stood out during your stay, reflecting our commitment to excellent guest service. It's wonderful to know that our receptionist made a positive impact upon check-in. We also appreciate your recognition of the cleanliness of our rooms, as we strive to maintain the highest standards of hygiene for our guests' comfort. We're glad that our sustainability efforts caught your attention; being eco-friendly is a priority for us. Thank you for acknowledging our initiatives. We look forward to a return visit from you in the future. Best wishes, Marion GHYSSELINCKX, General Manager

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Other web-users rate our hotel

  • 533 reviews 8.4/10 Location
  • 834 reviews 6.5/10 Room
  • 645 reviews 9.1/10 Service
  • 13 reviews 6.9/10 WiFi
  • 522 reviews 4.5/10 Comfort
  • 440 reviews 8.7/10 Breakfast
  • 349 reviews 8.2/10 Cleanliness
  • 208 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.