Mama Shelter Paris La Défense

Mama Shelter Paris La Défense

Customer review rating (ALL Rating) 4.3/5 275 reviews

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Hotel extras

  • 211 rooms offering the comfort of home

  • 2 restaurants and 1 sports bar

  • 6 conference rooms available

  • Some rooms have views of the Eiffel Tower

  • Located in the heart of the business district

Hotel location

Mama Shelter Paris La Défense

10 Rue Jean Jaures

  • By plane

    CHARLES DE GAULLE At 32km / 19 miles - Shuttle paying

  • By plane

    PARIS ORLY At 26km / 16 miles - Shuttle paying

  • By train

    ESPL DE LA DEFENSE At 0km / 0 miles

  • By train

    GARE DE LYON At 11km / 6 miles

GPS:48.88574, 2.24952

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Paris La Défense

100% genuine reviews from our guests

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ALL Rating  4.3/5  275 reviews

Very friendly staff well located

Customer review rating 4.0/5

Muhammad A. N. Business - Confirmed reviews ALL

Very good experience all went well, friendly staff.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

AC was not working in the meeting room.

nice hotel, but not perfect

Customer review rating 2.5/5

Uwe A. Business - Confirmed reviews ALL

nice hotel, good room, very good Breakfast. We had 2 Day meeting in "Livingroom", where both days the Aircon with not working !!! It was very hot & uncomfortable. No one from you staff was able to fix it. Very bad...

excellent cooperation and staff reactivity

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

we were the first large group staying for a whole week hence a few matters to finetune but good experience overall. need to review your offer for groups/long stay (food variety, menus...), to rethink meeting room settings (less softs, more still water on the table...) appreciated the environment, the staff reactivity and adaptability... soon to come terrace will be highly appreciated loved the 14th floor restaurant but the junior staff needs a mature management

Very good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Friendly employers

My second home when I stay in Paris

Customer review rating 5.0/5

Florian B. Business - Confirmed reviews ALL

I have to travel regularly to Paris for my job and this hotel is really what I'm looking for. It's well situated in La Défense, close to subway and not far from the RER. The personnel is really nice and make you feel home. There is a american dinner on the ground floor, a restaurant with a beautiful view on the Eiffel tower and a sports bar where you can drink a beer while watching sport on TV. The breakfast is also very complete both salty and sugary (with homemade marmalade).


Customer review rating 2.0/5

Jessica A. Business - Confirmed reviews ALL

On our first day we ate lunch in the Diner downstairs - the sandwich ordered was inedible as the meat was just pure fat, the staff eventually agreed to swap it for something else but were not initially willing to, we returned in the evening to give the Diner a second go (as the upstairs restaurant was full), the Diner was empty (we arrived at 8:50pm) however it took over 1hr25mins from ordering to get our food and when the food arrived 2 out of the 3 dishes were incorrect, the manager apologised but did not offer any compensation for the fact that we ordered 2 chicken salads waited nearly 85minutes and got given 2 chicken burgers instead. Terrible service. The rooms were clean and well thought out, however they were far too hot and the air conditioning did not stay on long enough to cool the room down (kept switching to auto after a short period of time) and the windows cannot be opened, therefore I slept terribly as the room was like a sauna. Also disappointing that the room did not have any amenities to make tea/coffee. Based on this experience I would not stay at a Mama Shelter again.

Fun concept, good location, great views

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Welcoming staff, great views, comfy beds, close to metro. Coffee and drinks priced a bit too steep but good options around the corner for more reasonable prices

Super atmosphere superb humans

Customer review rating 5.0/5

Rakia C. I. Business - Confirmed reviews ALL

What a beautiful place to be ; perfect location, superb people and delicious food The concept is so cool and service always on point and so so personalized Super well done

Fun hotel

Customer review rating 4.5/5

Sarah Business - Confirmed reviews ALL

I stayed for 3 days during a training session held at the hotel. The staff were super friendly and helpful, the vibe in the hotel was fund and the room was small but with an unbeleivably comfortable bed. The view from the 14th floor restaurant was an added bonus!

Nice hotel with welcoming staff; some are lacking experience

Customer review rating 3.0/5

Walid A. Business - Confirmed reviews ALL

At least twice, despite having the red 'do not distrub' sign on the door, the cleaning staff went into the room. First time, I was in the room naked; second time was just before checkout when I left the room to have a quick breakfast and I came back to find the cleaning staff inside my room.

Nice hotel

Customer review rating 4.0/5

Jaime Business - Confirmed reviews ALL

Very friendly personnel and a nice hotel. Location is not very good but it suited my needs.

good experience in La Défense, not so satisfactory in Paris East

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Due to electrical problems in Paris La Défense I was moved to Paris East for the first night of my stay. The quality of the two hotel locations differs significantly. I did not receive any compensation for the inconvenience of having to move hotels for 1 night and received only minimal support. I was able to move to Paris La Défense after having contacted that location again myself the next day, there was no proactive information/update from Mama Shelter about the status of the problem.

Difficult to find from esplanade la defense

Customer review rating 2.0/5

Business T. Business - Confirmed reviews ALL

We used mama shelter on Wed 20th to 21st. . The staff need a little more training. They didn't know how to use the system, to check us in, then took a deposit which still has not been returned even though nothing was used outside of the room only. It a shame as its a nice hotel but with inexperienced staff.

Very dessapointed

Customer review rating 0.5/5

Jhon S. Couples - Confirmed reviews ALL

the service good but the hotel charged me twice for the room and no one answer my emails.

Kept deposit

Customer review rating 0.5/5

Alexis A. Couples - Confirmed reviews ALL

A surprise 150€ was charged to me during check in, during which time it was promised to be given back to me at the time of check out. I come to check out and they then say it will be automatically returned 1-2 days after. It is now well over a year week since I checked out and there is still no return of my money. This is theft.

Great stay, friendly staff and good amenities

Customer review rating 5.0/5

Louise Friends - Confirmed reviews ALL

The hotel was clean, great amenities and friendly staff. Only additional things I would suggest is some body wash and shampoo/conditioner in bathrooms and that they took our towels and didn’t replace properly (left 2 bath mats, 1 body towel and no hand towels) also didn’t need replacing after 1 night!

I didn't like check-in/out process, restaurant service, room division service. Nice design and concept.

Customer review rating 2.0/5

Dimitri Families - Confirmed reviews ALL

My room wasn't ready, however, I arrived at midnight. I asked for a twin room, and they gave me a double room. The hotel staff made me wait for 30 minutes without offering me anything to drink. However, a twin room was ready and was located just 10 metres away from the room they gave me. I didn't like the service at the restaurant. I wanted to drink a coffee around 11.45 in the morning, and a blond woman told me that I couldn't seat wherever I wanted as they were preparing the restaurant for the service. I told this lady that I was OK to have lunch at the restaurant instead, but I have been waiting for another 30 minutes, but nobody took my order and the restaurant wasn't ready for the service as somebdody has been vacuum cleaning the area for just half an hour however there were 4 couples waiting to have lunch besides me and my mom. I just went out and had lunch at another place.

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