Mercure Cardiff North Hotel 4 stars

Customer review rating 4.3/5 254 reviews

ALLSAFE approved hotel

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Mercure Cardiff North Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and free onsite car parking available

  • Open to Leisure Stays in accordance to Welsh Government Guidelines

  • 24hr food and beverage available

Hotel location

Mercure Cardiff North Hotel

Circle Way East
Llanedeyrn
CF239XF cardiff
united kingdom

Tel: +442920589988

Check-in from 15h00

Check out up to 12h00

  • PONTPRENNAU :  57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

Hotel services

RESTAURANT

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 132 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 132 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
Access to property
  • Mercure Hotel Cardiff North
    • On site
    • 150 parking spaces
    • Private
Well-being
  • The Gym
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 235

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

254 reviews

TripAdvisor Rating 4.0/5

71 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay staff friendly and helpful

Customer review rating 4.5/5

Gemma Couples - 23/10/2021 Confirmed reviews ALL

Helpful friendly polite staff. Hotel located in nice area

Inaccurate description of facilities

TripAdvisor rating 2.0/5

winfieldsouthsea 21/10/2021 TripAdvisor review

The hotel said the accessible room had a wheel in shower. This shower was over a high sided bath and impossible for me to use.The toilet was difficult to get to as there was so little space I had to back in but could not turn. After a difficult night our money was refunded.

Great comfortable stay with a lovely breakfast

Customer review rating 5.0/5

Glyn T. Couples - 19/10/2021 Confirmed reviews ALL

Very helpful staff from arrival to departure. Nothing was too much trouble. The room was comfortable and the breakfast in the morning was hot, tasty and filling.

Great welcome

Customer review rating 3.5/5

Yvonne Friends - 18/10/2021 Confirmed reviews ALL

Lovely staff. Great help unloading mobility aids from my car. Gareth, Rhys and Najwa all kind, helpful and thoughtful. My room looked good, was just the right temperature and the bed was comfortable, but the curtains and window were filthy. There was an unpleasant smell in the room like someone had peed on the carpet and a faint hint of cigarettes from the pillows. The air conditioning unit above the door banged and gurgled all night and I had no sleep at all the first night.

Great location

Customer review rating 3.5/5

R. Business - 17/10/2021 Confirmed reviews ALL

Your staff are really welcoming, friendly and attentive. Clearly the hotel is working on improvements in the building. The corridors are a little tired and bare beyond the foyer. The room was unfortunately quite cold on arrival and there was little documentation/ no phone to really orientate yourself at the hotel, timings for the Resturant etc. But the new fittings and revamped rooms are nice and good value for the cost. I think perhaps the bathroom was the biggest disappointment and off brand with old baths and shower head placed very low assuming to help the elderly. As is well documented in the reviews the air-con units are noisy and distracting but I’m sure this is on the list. Overall the staff team help make up for areas of known improvement. So for the money and convenience to the local studios I would certainly stay again. Thank you.

Excellent customer service

Customer review rating 4.5/5

Mark E. Couples - 14/10/2021 Confirmed reviews ALL

I had a very enjoyable stay here and Naz on reception was extremely helpful.

Well-located

Customer review rating 4.0/5

Donald Couples - 13/10/2021 Confirmed reviews ALL

Generally good, although we were disappointed that our room was not serviced at all in the three days we spent there, even though we were assured it would be done every day. We ate dinner at the hotel on our last night and, although there were few guests there, our order was mislaid and we waited nearly an hour.

Excellent stay will stay again

Customer review rating 4.0/5

Janet B. Couples - 11/10/2021 Confirmed reviews ALL

Good welcome at the desk rooms and bed comfortable shame that the cups in the rooms are paper cups

Back to Normal

Customer review rating 5.0/5

John H. Couples - 05/10/2021 Confirmed reviews ALL

Another vest enjoyable experienceStaff welcoming. Full breakfast buffet well presented.

Dear JOHN H., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Easy to get too

Customer review rating 4.0/5

Saeed A. Families - 02/10/2021 Confirmed reviews ALL

Nice room Clean Fresh towels Good parking Will come again

Dear SAEED A., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Richard P. Business - 24/09/2021 Confirmed reviews ALL

Great stay woken up at three in the morning with someone trying to enter my room

Dear P. P., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional staff

Customer review rating 4.5/5

Aking Solo - 23/09/2021 Confirmed reviews ALL

The staff here are exceptional; really helpful and nothing is too much trouble. However the hotel bedrooms could really use some maintenance re air con and drainage. The details have been discussed with staff who are taking action to fix. All in all a great stay and I will be back!

Dear ALISON K., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Hotel

Customer review rating 4.5/5

Insha W. Families - 22/09/2021 Confirmed reviews ALL

Nice Hotel. Extremely helpful and friendly staff. Very aware of customer needs and very helpful. Enjoyed our stay thoroughly.

Good stay

Customer review rating 4.0/5

Lisa H. Friends - 20/09/2021 Confirmed reviews ALL

Very easy check in, and room very comfortable. On ground floor and the area outside the window was scruffy and untidy, rubbish on the ground and discarded clothing in the trees outside my window!!!??!! My booking didn’t include breakfast (for the same price my friends had paid to include breakfast!) but this review was saved by Reece, who on hearing me ask if I could pay for breakfast that morning said that it would be complimentary

Dear LISA H., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Handy and convenient

Customer review rating 4.5/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

Staff were pleasant and helpful, room was excellent and clean, meals were generally good (if not piping hot) and the location couldn't have been better for getting the park and ride bus into the city.

Well located, friendly staff ....... but feels a little tired

Customer review rating 3.5/5

T C. Business - 09/09/2021 Confirmed reviews ALL

I only stayed one night at this hotel (on Business) and whilst the Hotel staff were friendly, welcoming and helpful, the hotel itself felt a little tired . It was clear to see that some refurbishment had already taken place, but unfortunately for me the Hotel still felt a little 'tire / dated' '. The food in the Restaurant was good quality but the menu was fairly limited . I was put in a room (20) that was adapted for disabled people, which is not my preferred choice

Amazing

Customer review rating 5.0/5

Victor Business - 09/09/2021 Confirmed reviews ALL

Rooms are absolutely lovely and the restaurant food was really good too. Everything was just perfect thanks.

Magnificent staff, friendly and helpful.

Customer review rating 4.0/5

N J. Business - 09/09/2021 Confirmed reviews ALL

Excellent stay. Friendly and helpful staff.

Spacious and comfortable

TripAdvisor rating 4.0/5

L5787TQdeborahs 02/09/2021 TripAdvisor review

The room was large, clean and comfortable. The shower was spacious and easy to use. Staff were friendly and helpful. Everything we needed was provided. Parking was a lovely bonus! Very good value for money.

We very much appreciate your comments regarding your recent stay at The Mercure Cardiff North. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Mercure in the near future. Yours sincerely, Kyle Griffiths Operations Manager

Friendly, comfortable

TripAdvisor rating 5.0/5

mlcoz Business - 30/03/2021 TripAdvisor review

This is one of the really good Mercure Hotels, even with the Covid restrictions. The staff were really friendly, the room was clean and comfortable. Parking is free, which was a real plus. Will definitely return - thank you.

Dear Mlcoz, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

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