Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,964 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,964 reviews

Expectations exceeded!

Customer review rating 5.0/5

Reto L. Business - Confirmed reviews ALL

Very friendly team, outstanding food, great service and, very important, very good mattress in the room. Can only recommend!

Dear Mr. L., thank you for your kind words! We are delighted to hear that your expectations were exceeded during your stay with us. Our team is dedicated to providing outstanding service and ensuring our guests' comfort. We appreciate your recommendation and look forward to welcoming you back soon. Best regards, Swissôtel Kursaal Bern

Customer review rating 2.0/5

De M. Business - Confirmed reviews ALL

A room with a view on a corridor 1 meter in front and no upgrade as diamond member

Dear Mr. De M., Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay. Your satisfaction is of the utmost importance to us, and we take your concerns seriously. We apologize for not providing an upgrade despite your Diamond status. Please understand that upgrade availability depends on various factors, including hotel occupancy during your stay. We regret any disappointment this may have caused. We're sorry that the room assigned to you didn't meet your expectations and that its location was unsatisfactory. We understand the importance of a suitable room selection and apologize for any inconvenience caused. Your comments regarding complaint handling and check-in wait times have been noted, and we will ensure our team works on improving these aspects for smoother experiences for future guests. We regret that the Wi-Fi connection didn't meet your expectations. We'll look into ways to improve the accessibility and stability of our Wi-Fi service to provide a better experience for our guests. We apologize once again for not meeting your expectations and appreciate your feedback, which helps us continuously improve our services. We hope you'll give us another opportunity in the future to regain your trust and provide you with a more pleasant stay. Sincerely, Muriel Riedo Front Office

Customer review rating 4.0/5

A Couples - Confirmed reviews ALL

mixed

Dear Mr. V. Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your experience at Swissôtel Kursaal Bern. We take all feedback seriously and will use it to further improve our services. We hope to have the opportunity to welcome you back in the future. Best regards, Swissôtel Kursaal Bern.

Just a great place!

Customer review rating 5.0/5

Roger G. Business - Confirmed reviews ALL

From the first to the last moment I throughly enjoyed my stay. The room (405) was great (location, bed, shower...) and the view is simply breathtaking. Can we talk about the breakfast? That alone is worth the stay. And if you are lucky enough to have some extra time, a drink on the terrace next to the Koi pool is mandatory. I'll be back!

Thank you for taking the time to share your feedback, Roger G.. We are thrilled to hear that you thoroughly enjoyed your stay at Swissôtel Kursaal Bern. It's wonderful to know that you found your room comfortable and enjoyed the breathtaking view. We're also delighted that you had a memorable breakfast experience. Our terrace next to the Koi pool is indeed a fantastic spot for a drink. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Swissôtel Kursaal Bern.

Extremely well located for the museums and old town. Very comfortable rooms and helpful team.

Customer review rating 4.5/5

John B. Couples - Confirmed reviews ALL

short stay to visit museums

Thank you, John B., for your positive review of Swissôtel Kursaal Bern. We appreciate your feedback and are delighted to hear that you found our hotel to be extremely well located for visiting the museums and old town. It's great to know that you found our rooms comfortable and our team helpful. We hope you had a pleasant stay and we look forward to welcoming you back in the future. Best regards, Swissôtel Kursaal Bern.

Other web-users rate our hotel

  • 819 reviews 9.5/10 Location
  • 1,166 reviews 8/10 Room
  • 922 reviews 9/10 Service
  • 11 reviews 9.3/10 WiFi
  • 505 reviews 8.9/10 Breakfast
  • 274 reviews 8.2/10 Cleanliness
  • 6 reviews 2.5/10 Pool

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