Breakfree The Point 3 étoiles

Note Avis clients (Note ALL) 4.2/5 223 avis

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Description

Les plus de l'hôtel

  • Situé à 1,5 km du centre-ville

  • Situé à 7 km de l'aéroport

  • Près des pistes de ski

  • A proximité de la jetée The Point, sur le lac Wakatipu

  • A quelques minutes à pied du centre-ville

Nos hébergements

Chambre

Studio avec vue sur le lac

  • 2 personnes
  • 35 / 376 sq ft
  • Literie 1 x Lit(s) King size

Localisation de l'hôtel

Breakfree The Point

239 Frankton Road
9300 QUEENSTOWN
Nouvelle-Zélande

GPS:-45.033865, 168.681717

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  223 avis

Note TripAdvisor  4.0/5  433 avis

Lovely view

Note TripAdvisor 4.0/5

GayleneNZ1 Avis TripAdvisor

The 2-bedroom apartment was pleasant with a lovely view and handy to town. However, parking was a real issue and, unfortunately, our shower leaked all over the bathroom floor - apparently an ongoing issue that is to be resolved. We were compensated for this.

Not the Experience we were Expecting

Note TripAdvisor 2.0/5

HelenP760 Avis TripAdvisor

There was no one manning reception on check-in (at 3.30 pm). The door to the office was locked with a phone outside and a number to call. We called the number, and a fellow appeared from a closed door behind the reception desk. We had booked a Studio with a kitchen, and he informed us there was not one available. We had booked two nights here and were counting on self-catering. At first he said he could put us in the non-kitchen room for one night, then move us to the kitchen studio for the second night. I said this defeated the purpose of a two night stay, and he relented and gave us the studio with the kitchen. His attitude was condescending, we felt as though he was doing us a huge favour, and he gave us the impression we were interrupting his day. On check-out, at 10.00 am, there was one international, non-English speaking guest waiting at the Reception desk, my partner & I, and yet another guest, all with questions regarding check-out. We had to use the outside phone again to get someone to attend to us. His attitude was supercilious, and not at all welcoming.

Hi Helen, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However office closes at 5pm and was not locked from inside ,maybe the sliding door was bit hard to open. Secondly Studio room does not come with kitchen facilities except for microwave, toaster & kettle. I can see that you have requested a room with cooktop and we have couple of studios with cooktops but we do not advertise them with cooktop options to keep it same description for studio room type. Your request was on request basis only and was subject to availability and was not guaranteed . There was one available next day and we happily moved your room. Hope you can understand our position here. In regards to using reception phone outside reception –I would like to advise that we are a small team here and everyone is hands on and working around the property during daytime. That’s why there are instructions to pick up the phone and speak to staff on duty in needed. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

The right choice at the right place - hard to leave

Note TripAdvisor 5.0/5

Carole P Avis TripAdvisor

This apartment is without doubt the most spectacular I have stayed in for amenities, space and view - it is often said that it is possible to 'drop a stone' off the balcony into a lake - at this place you can! I complained about the price for just 2 people (even though I knew and everywhere else was booked out) so we were upgraded to the top floor 3 bedroom 2 bathroom luxury apartment. Management and staff were helpful and friendly.

Dear Carole, Thank you for your remarkable review regarding your stay at BreakFree The Point. It was great meeting you too. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Sale et mal entretenu, loin de toutes commodités, passez votre chemin !

Note Avis clients 0.5/5

Gilles En famille - Avis confirmés ALL

Cuisine très sale, équipement mal entretenu, garage sale et encombré. Accueil absent Vue agréable et calme de la résidence

Dear Giles, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

extraordinaire

Note TripAdvisor 5.0/5

erictoulouse31 En famille - Avis TripAdvisor

nous avons séjourné en famille avec nos deux enfants a BreakFree The Point en janvier 2012. L'appartement est tout simplement extraordinaire, ce n'est pas du confort, mais du luxe, un excellent rapport qualité prix. la vue sur le lac est magnifique. l'acceuile etait parfait, et nous avions également une place de parking pour notre voiture; le seul petit inconvnient, mais qui n'en etait pas vraiment un par rapport a la qualité de l'environnement, etait l'eloignement du centre ville, mais on ne peux pas tout avoir. et l'emplacement et le logement merite vraiment tous les eloges.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 191 avis 8.2/10 Site
  • 342 avis 7.3/10 Chambre
  • 141 avis 7.7/10 Service
  • 11 avis 4.5/10 Internet
  • 95 avis 4.4/10 Installations
  • 91 avis 3.4/10 Propreté
  • 16 avis 1.5/10 Repas

Dispensé par Trustyou

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