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Novotel Cambridge North Hotel 4 stars

Customer review rating 4.4/5 308 reviews

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Novotel Cambridge North
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+ 20 Services

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE cambridge
united kingdom

Tel: +4401223867170

Fax: (+44)01223867171

  • CMB :  Greater Anglia Cambridge North Railway Station

  • By plane

    LONDON STANSTED At 54km / 34 miles

  • By train

    CAMBRIDGE NORTH At 0km / 0 miles

GPS :52.2246, 0.1571

Hotel services

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 217 rooms
    • 11 rooms for people with reduced mobility
    • 31 family rooms
    • 11 connecting rooms
    • 217 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • French
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
Access to property
  • NCP Cambridge North Additional charge
    • Near the property
    • 374 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Leisure Pool - 1.2m
    • Covered
  • Sauna
    • On site
  • Gym
    • On site

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Cambridge North

100% genuine reviews from our guests

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ALL Rating 4.4/5

308 reviews

Well located, pleasant and helpful staff

Customer review rating 4.5/5

Anonymous Families - 14/10/2021 Confirmed reviews ALL

Great

Dear YARA S., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Beautiful hotel

Customer review rating 5.0/5

Teodora Couples - 11/10/2021 Confirmed reviews ALL

Our stay was very pleasant. The staff is very friendly and helpful. We were treated elegantly and with care. The room was warm and cosy, sparking clean. The spa is lovely as well. Unfortunately no keys were available from reception-the only downside. Thank you all.

Dear TEODORA V., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

For a business hotel it has the capability to improve

Customer review rating 2.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Would have preferred a desk to work at rather than a low table. Desk surfaces should be optical mouse friendly (at least they were not glass). WiFi was poor (speed). Breakfast was passable - had better in the sister hotel at Cambridge central (IBIS) TBF Covid may be the issue.

Dear P B L., Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. I'm really sorry that our room design or even our wifi and breakfast didn't reach your expectations. We appreciate your sharing your concerns, and it is our hope that you still enjoying our sister hotel Ibis Cambridge Station. Sincerely, Cyril

Good

Customer review rating 5.0/5

Chris Couples - 10/10/2021 Confirmed reviews ALL

Music was ABIT loud in the pool area

Dear CHRISTIAN H., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Good stay.

Customer review rating 4.5/5

Molly J. Solo - 09/10/2021 Confirmed reviews ALL

Nice room, excellent staff, good location for what I wanted.

Dear MARIAN E., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Great location for Cambridge

Customer review rating 4.5/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

Our stay was excellent.

Dear PHIL M., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Good stay

Customer review rating 5.0/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

Amazing

Dear DUARTE J., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Comfortable hotel well positioned

Customer review rating 3.5/5

Junie Families - 07/10/2021 Confirmed reviews ALL

Nice hotel, comfortable .in a good position near railway station. Bar and restaurant expensive probably due to no surrounding competition. Breakfast questionable, good choice food left under heat lamps in kitchen bacon and eggs very dry. Stayed in executive room poor value, exactly same as standard double (previous stay)with a few more toiletries, bath robe and coffee pods). Parking additional to hotel costs. We will look for better value for money on our next visit to Cambridge alternatively book through a booking company.

Dear JUNE L., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo - Front Desk

Pleasant, modern

Customer review rating 4.0/5

Rj Business - 06/10/2021 Confirmed reviews ALL

1 night stay for local business, didn't make use of any facilities other than breakfast

Dear Richards, We appreciate your comments regarding your stay at the Novotel Cambridge North. We hope to welcome you again in the future. Kind Regards, Reception

Conveniently located

Customer review rating 4.5/5

Soo Friends - 04/10/2021 Confirmed reviews ALL

The hotel was clean and comfortable and the reception staff were very friendly. Our twin room was very quiet, of a generous size and beds comfortable, however it would have been nice to have had the tea/coffee/milk sachets topped up whilst we were there. We booked the hotel for it's pool and ease of getting into Cambridge which was very easy with the frequent trains on the doorstep. The pool was very nice and of reasonable size however on Saturday afternoon the music was much too loud: combined with the noise of children in the pool we found ourselves almost having to shout! Fortunately on the Sunday morning, both the pool and music were much quieter. We didn't eat at the hotel having read some poor reviews, but would perhaps on a repeat visit.

Dear Susan, We appreciate your comments regarding your stay at Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Reception

Perfect stay

Customer review rating 5.0/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

We visited the hotel this weekend for a 65th birthday celebration. The hotel was clean and the decor was modern. The staff were amazing and went out of their way to ensure the party of 18 guests were well looked after. Cannot fault this hotel and staff. We will definitely return.

Dear Lisa, Thankyou for the positive review. We appreciate your comments regarding your stay at Novotel Cambridge North. Were glad to know that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to welcome you again soon. Kind Regards, Reception

Average stay

Customer review rating 2.5/5

M. D. Business - 04/10/2021 Confirmed reviews ALL

Room was lovely & clean. Food / wine way to expensive. Location not good if your need to go out to eat ( as so expensive). Went to get breakfast , as on many occasions for the next 3 years I will be travelling to Cambridge alone, was asked to wait 5-10 mins for a seat at breakfast as were a lot of other people , waited 30 mins with no organisation at all the staff member seating people continued to seat everyone but me ( as I was on my own ) found the whole experience very intimidating, larger groups of men being seated before me. Gave up on breakfast packed & left.

Dear M., Thank you for taking the time to tell us about your experience here at Novotel Cambridge North. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Reception

Great stay

Customer review rating 5.0/5

Mark L. Couples - 03/10/2021 Confirmed reviews ALL

From the moment we arrived to check out the experience was amazing , front of house poilte, professional attentive , lad on the bar was exactly the same chatted with us whilst maitaining daily tasks executing great customer service at all times. Breakfast was the same , good quality, fresh, and colleagues were also attentive and polite Thank you

Dear Mr L., We very much appreciate your comments regarding your stay at our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Reception

Nice room; good stay; great location; very quiet

Customer review rating 4.0/5

Zohrah Friends - 02/10/2021 Confirmed reviews ALL

It was a very nice stay, however one problem was the customer service. They would spend very long to bring a bottle of water/ clean cups. Also not many options (especially for halal/gluten free) for breakfast. Overall, I had a great time at this hotel and it was very enjoyable. Thank you.

Dear ZOHRAH N., Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. Please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Customer review rating 5.0/5

J.p. Couples - 02/10/2021 Confirmed reviews ALL

Hotel was very clean staff were great and friendly and had left a anniversary gift in our room very nice touch.

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable stay

Customer review rating 4.5/5

Jill H. Couples - 02/10/2021 Confirmed reviews ALL

We spent 3 nights at this new hotel as a couple visiting Cambridge. It is located next to Cambridge North railway station which is a 5 minute journey to Cambridge station. Then a 20-30 minute walk to the centre of Cambridge. There is a carpark next to the hotel which is payable by phone, app or pay machine and cost £25 for the 3 nights (Saturday- Monday). Staff were very friendly and helpful. Our room on the third floor was comfortable, clean and quiet even though it overlooked the station. Rooms were not being serviced due to Covid restrictions but we were given a WhatsApp number to ask for any supplies we may need. The reception, bar and dining area is large bright and well furnished with lounge chairs, couches and bar tables if needing to work on a laptop. Our only disappointment was dinner the first night. The menu is very restricted and pricey. My burger was dry and the drinks we ordered never arrived. We weren't charged for them so didn't complain which in hind sight we probably should have mentioned. Breakfast was good and hot food was buffet style Sunday morning due to the number of guests but by table order week days. Cereals, fruit, yoghurt etc....self serve. We did not use the pool or gym facilities. I would recommend this hotel if you are visiting Cambridge and happy to use the train and walk.

Dear Mrs H., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Would like to have been more central to city centre.

Customer review rating 4.0/5

M. L. Couples - 02/10/2021 Confirmed reviews ALL

New hotel, staff friendly, good atmosphere, food and restaurant adequate, good breakfast. Parking at hotel good but had to pay wasn't show when we booked, few people where complaining.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

Very good & friendly serviceLove

Customer review rating 4.5/5

C. F. M. Couples - 01/10/2021 Confirmed reviews ALL

Lovely friendly staff & very attentive too. Room very clean & tidy with a very comfortable bed. The only down side were the bar prices which were very expensive. You expect to pay those prices in New York or London but not Cambridge !

Dear Mr M., Thank you for taking the time to leave us a review! We appreciate receiving guest feedback as this helps us to improve our service. I am glad to hear that you enjoyed your stay with us and especially enjoyed the service provided by our staff. I will pass along your kind comments to our team. However, I am sorry to hear that the bar prices did not meet your expectations. Thank you again for your feedback and we hope to welcome you back to the hotel soon! Kind regards, Louise Reception Team

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