Mercure Auckland Queen Street 4 stars

Customer review rating 4.4/5 179 reviews

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Mercure Auckland Queen Street
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+ 14 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Fitness centre
Catering
  • 1 Restaurant(s)
Business services
  • 1 Meeting room(s)

Hotel location

Mercure Auckland Queen Street

500 Queen Street
1010 auckland
new zealand

Tel: +6492816363

Fax: (+64)9/2816364

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 25km / 15 miles

  • By boat

    AUCKLAND At 2km / 1 miles

  • By car

    AUCKLAND At 1km / 0 miles

  • By train

    AUCKLAND At 2km / 1 miles

  • By train

    BRITOMART At 2km / 1 miles

GPS :-36.8567927, 174.7619403

Our accommodation(s)

Our restaurants and bars

The Basement Restaurant & Bar

Type of cuisine: European

Newly opened The Basement Restaurant & Bar is welcoming guests daily for Breakfast and Dinner service. Reservation for dinner service is essential.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Mercure Auckland Queen Street

100% genuine reviews from our guests

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ALL Rating 4.4/5

179 reviews

Fantastic Service

Customer review rating 5.0/5

N Business - 02/09/2021 Confirmed reviews ALL

Didn't get to stay because of COVID but had great customer service from the team and would definitely stay again!

Dear Nathan, I am glad to hear you talk so highly of the customer service you received, it definitely has been a trying time. We look forward to you coming to stay once everything settles back down. Sincerely, Amanda Evans Operations Manager

Amazing staff

Customer review rating 5.0/5

Bryn H. Business - 25/08/2021 Confirmed reviews ALL

I take my hat off to the staff. From check in to check out every single interaction I had with the team was outstanding. Rooms and facilities were nice but that makes the stay comfortable. The staff make the stay memorable. Will be back

Dear Bryn, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. Reading this absolutely made my day thank you for your kind words, I will definitely pass this onto my team and I am sure they will be as delighted as I was to read it. As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with tripadvisor if you had the time :) Thank you again for sharing your experience and I hope we will be able to see you again soon! Sincerely, Amanda Evans Operations Manager

Business Traveller

Customer review rating 4.0/5

Anonymous Business - 25/08/2021 Confirmed reviews ALL

Good clean rooms. Not too far, via UBER if you want to head down to the bottom end of Queen St.

Dear Malo A., Thank you for taking the time to respond to this survey. I am glad you had an enjoyable stay and that the cleanliness was up to you preferred standard and you were able to enjoy our location on the fringe of the city. We look forward to seeing you again. Sincerely, Amanda Evans Operations Manager

A value for money

Customer review rating 4.5/5

Agnesnz Business - 23/08/2021 Confirmed reviews ALL

Along the bus route, the room is spacious, clean and most of all the service staff are absolutely a delight to deal with. the restaurant has a good menu and the fish dish i ordered was simply delicious. There are very few business hotels in the midrange price level and this is one hotel i highly recommend. It will not disspoint.

Dear Agnes, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. It was a pleasure to have you stay with us once again and thank you so much about your kind words about my team, I will make sure to pass it on to them. As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with TripAdvisor if you had the time :) I look forward to seeing you back again once everything goes back to normal. Sincerely, Amanda Evans Operations Manager

Great room. Perfect location. Lovely staff

Customer review rating 4.0/5

Halie Families - 23/08/2021 Confirmed reviews ALL

Had a great 2 day stay. Rooms are lovely. Clean, modern, everything you need. Wouldn't recommend the restaurant. Only 2 staff. Long wait. Empty glasses for ages before asked about extra drinks. The food was meh! Fries were the nicest. Will definetly stay here again just not dine.

Dear Halie, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am delighted you enjoyed your stay and found the rooms to be lovely and modern but am saddened that the service received at the restaurant but damper on what was otherwise an enjoyable stay. You would be happy to hear that we are taken back ownership of the restaurant in the coming months so will be doing a complete overhaul. I hope you will provide us the opportunity to change your mind about the restaurant once this happens! Thank you again for sharing your experience and I hope we will see you again. Sincerely, Amanda Evans Operations Manager

Fantastic - Awesome stay with VERY accomodating, flexible and very friendly staff that just went the extra mile.

Customer review rating 4.5/5

Jonathan P. Business - 20/08/2021 Confirmed reviews ALL

Your staff were absolutely awesome!! NZ announced a lockdown just before I arrived. Your staff couldn't have been more accomodating. I was flying out at 9pm the next day and they let me stay right through until when I needed to leave to go the airport - and most importantly at no extra charge. I think I was the last person left in the hotel and they arranged lunch, coffees and fruit. I have just signed up to Accor rewards program and I'm not normally a big fan of staying at hotels, but this worked out perfectly - I will definitely be back!

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am delighted to hear we changed your mind on what hotel service should be! It was our pleasure to offer you assistance in which was already a very stressful time! As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with TripAdvisor if you had the time :) Thank you again for sharing your experience and I hope we will see you again when things finally go back to normal. Sincerely, Amanda Evans Operations Manager

Good location

Customer review rating 5.0/5

Anonymous Couples - 20/08/2021 Confirmed reviews ALL

Very helpful staff

Dear Ken, Thank you for taking the time to respond to this survey. I am glad you had an enjoyable stay and that you believe the service to be of a high standard and that you were able to enjoy our location on the fringe of the city. We look forward to seeing you again. Sincerely, Amanda Evans Operations Manager

Very well placed hotel

Customer review rating 4.5/5

Margaret Couples - 20/08/2021 Confirmed reviews ALL

Great staff, helpful friendly & professional. Made us feel welcome before we even got in the door. Room was well equipped and had everything we needed. Great bathroom and extremely comfortable bed. Room wasn't huge but but accommodated us & our luggage with no problems. Our only disappointment was the exorbitant price of the wine. Bottles that we can buy at the supermarket, on special for about $15 or less, were $60 up. Also, the menu was quite weird, a few plain, cheap dishes would have been appreciated. Great french fries though. Will definitely stay here again and hope next time, out flight is not cancelled.

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am so glad you found the service to be of a high standard as that is what we pride ourselves on! Thank you for you feedback in regards to the restaurant, they are all valid points that we will take on board. I'm sure you will be happy to hear that we will actually be taking back ownership of the restaurant in the coming months and plan to do a complete overhaul. I hope you visit us again when everything gets back to normal! Sincerely, Amanda Evans Operations Manager
Customer review rating 4.5/5

Jessica Couples - 19/08/2021 Confirmed reviews ALL

Great location. Lovely place to stay. Staff are wonderful. Definitely be back for my next trip to Auckland.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am delighted to hear you had such an amazing stay and that you appreciate how wonderful my team is, I will be sure to pass this on to them! Thank you again for sharing your experience, and I look forward to seeing you again next time :) Sincerely, Amanda Evans Operations Manager

Fantastic Hotel, Staff Brilliant

Customer review rating 4.5/5

Anonymous Business - 18/08/2021 Confirmed reviews ALL

The hotel staff could not be more helpful and accommodating - they are the best I've come across in NZ. The room I stayed in was beautifully kept by the cleaning staff and has a wonderful view. The front desk staff are beautiful people and nothing is too much trouble. The only downside to the stay is the breakfasts. Since the last stay it had changed and not for the better. It has now been tiered to continental and hot - only three choices on the hot side and the continental could be so much better - more choice - maybe bowls of yoghurt rather than the jars with some peculiar looking fruit - a bowl of fresh fruit salad rather than the whole pieces of fruit. On some mornings the toaster and hot water was not plugged in to be used and having to ask. Overall I will be back as this is extremely convenient to the location of our offices and restaurants that are reasonably priced with good food.

Dear Wendy, Thank you for taking the time to fill in this survey. Reading this absolutely made my day thank you for your kind words, I will definitely pass this onto my team and I am sure they will be as delighted as I was to read it. If you had the time we would very much appreciate if you would share your lovely sentiment with TripAdvisor. In regards to the breakfast I'm sure you will be happy to hear that we will actually be taking back ownership of the restaurant in the coming months and plan to do a complete overhaul. Looking forward to seeing you again when things go back to normal! Sincerely, Amanda Operations Manager

Easy, comfortable stay. Staff were courteous & helpful

Customer review rating 5.0/5

Mr P. Business - 18/08/2021 Confirmed reviews ALL

As above

Dear Neale & Fiona, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am glad you felt your stay was up to a high standard and I hope we have the pleasure of your company again soon Sincerely, Amanda Evans Operations Manager

Good location, clean room, nice bed

Customer review rating 4.0/5

Shirish Business - 16/08/2021 Confirmed reviews ALL

Good location and room. Very new / modern - opened in March 2021. Things to watch for: the breakfast is a buffet but not entirely. Only the continental part is laid out. You need to ask the staff for the hot dishes. I was not clear about what is included in the room tariff and what is not. I asked for "a couple of hash-browns" only but the staff was trying to offer me a bigger hot breakfast for $29. The final bill was $20 (continental breakfast). Also, the breakfast starts at 6.30 am but even 'ready' items such as breads, croissants, Danish etc. were laid out at ~6.45 am. However, a good experience, all in all.

Dear Shirish, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am glad you had an enjoyable stay and you were impressed with how modern and new the hotel is. Thank you for you feedback in regards to the breakfast I will pass it on to the restaurant team to ensure the make the breakfast process clearer for guests. I hope we have the pleasure of your company once again. Sincerely, Amanda Evans Operations Manager
Customer review rating 3.5/5

Anonymous Families - 16/08/2021 Confirmed reviews ALL

it was okay

Good hotel but located at steep end of Queens St.

Customer review rating 4.0/5

Gary B. Couples - 15/08/2021 Confirmed reviews ALL

Warm welcome and allowed into room as soon as it was available.

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am so glad you found the service to be of a high standard as that is what we pride ourselves on and that you were able to enjoy our amazingly central location on the city fringe. I hope you visit us again when everything gets back to normal! Sincerely, Amanda Evans Operations Manager Sincerely,

Accomodating, welcoming and just awesome!

Customer review rating 5.0/5

Kyle H. Couples - 15/08/2021 Confirmed reviews ALL

Great from check-in to check-out. Lovely staff and super friendly and accommodating. Georgia at reception was lovely and super accommodating. Staff in restaurant were also amazing and comped our coffee and croissants when they heard we were planning our wedding :) Rooms are nice and tidy and the free upgrade was much appreciated. Awesome city view of Queenstreet. Thank you mercure team :)

Dear Kyle, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am so glad you found the service to be of a high standard as that is what we pride ourselves! I will definitely pass this onto my team and I am sure they will be as delighted as I was to read it. As we are still a very new hotel we would greatly appreciate if you would share your lovely sentiment with TripAdvisor if you had the time :) Thank you again for sharing your experience and I hope we will be able to see you again soon! Sincerely, Amanda Evans Operations Manager

Great hotel!1

Customer review rating 5.0/5

Sue A. Solo - 15/08/2021 Confirmed reviews ALL

I really enjoyed stay at the Mecure. The room was lovely. The staff on reception were very firendly and very helpful. Very good internet speed too, and a central location!

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Auckland Queen Street. I am so glad you found the service to be of a high standard as that is what we pride ourselves on and that you were able to enjoy our amazingly central location on the city fringe. I hope you visit us again when everything gets back to normal! Sincerely, Amanda Evans Operations Manager

Nice and new and.clean

Customer review rating 4.0/5

Michelle P. Couples - 15/08/2021 Confirmed reviews ALL

First room we got was very small for the price so after we mentioned we got a better room

Dear Michelle, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am glad to hear that your overall stay was enjoyable and that you enjoyed your new room :) I want to thank you again for letting us know about the bathroom air-vents due to your heads up I was able to get somehow out to fix it straight away, which could have been a disaster over a busy weekend! I hope we have the pleasure of your company again soon. Sincerely, Amanda Evans Operations Manager

Well priced

Customer review rating 3.5/5

Anonymous Couples - 15/08/2021 Confirmed reviews ALL

Value for money

Dear Nigel, Thank you for taking the time to fill in the survey, as we are a new hotel it really helps for us to know the areas we are doing well and where we can improve. I am glad you found our hotel to be good value for money. Thank you again for sharing your experience and we hope to see you again. Sincerely, Amanda Evans Operations Manager

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