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Pullman Rotorua Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,900 reviews

ALLSAFE approved hotel

Pullman Rotorua
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+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Hotel services

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 130 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 26 connecting rooms
    • 130 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Valet Parking Additional charge
    • On site
    • 25 parking spaces
    • Private
    • Valet parking

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,900 reviews

TripAdvisor Rating 4.0/5

98 reviews

Lovely room, all the staff very friendly and helpful, great stay

Customer review rating 4.5/5

Ernest T. Couples - 22/11/2021 Confirmed reviews ALL

Having stayed a number of times and once again we found everything to our entire satisfaction. Very friendly staff, most helpful and obliging. Couldn't fault our room but for the exception that there were no drawers to put our clothing in otherwise all first class. Evening dinner was excellent. Loved our stay will be there again for a couple of nights early next year. Thank you for making our visit a memorable one. Ernest and Shirley

Dear Ernest T., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Excellent well presented and located

Customer review rating 5.0/5

John Couples - 21/11/2021 Confirmed reviews ALL

Excellent

DearMr L., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Comfy, well located and friendly staff

Customer review rating 4.0/5

Pete Families - 21/11/2021 Confirmed reviews ALL

Room was great, Clean and well stacked with extras. Staff were amazing, soo helpful

Dear Mr D., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

well located

Customer review rating 4.5/5

Shirley H. Couples - 20/11/2021 Confirmed reviews ALL

Such a short stay but a most pleasant one

Dear Shirley H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Terrible service on our honeymoon

Customer review rating 1.5/5

H. Couples - 20/11/2021 Confirmed reviews ALL

Before arrival we tried calling to find out about parking, we called 10 times and no one answered the phone. When we went in no one was at reception, a lady came 10 min later and look at us and just said "check in?" No hello no nothing while we're standing there in our wedding outfit since we just got married. A bottle of champagne and a romantic surprise were included in our room price and supposed to be in room on arrival. When we got to the room there was nothing so we called to ask about it. 20 min later someone calls and offers us different champagne to purchase. When we explain it's supposed to be included she says oh she has to check. 1.5 hour later we get the champagne and dessert but no spoons. The guys says he'll come back with spoon but never came back! Keep in mind this us our honeymoon. For the next morning we had pre paid for a breakfast in bed but no one could tell us how to go about it or where to get the menu. In the morning we call to get breakfast and say it's complimentary and still at check out the lady is charging us for the breakfast. They had put a hold on our credit card and ask us if we want to pay by them taking the money out of that, I ask if there will be surcharge and she says no. Next day I see that we got charged a 25 dollar surcharge. Overall such a disappointing experience. Definitely not a 5 star service. We got treated like a burden and like every question we have or even just wanting to check in is annoying the staff.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am deeply sorry that your experience did not meet your expectation. Please be assured that we are taking the appropriate measures to address the problems you had with your booking and hope to prevent future occurrences of this kind. Once again, please allow me to express my apologies. Kind regards, Emily Lakin-Grant Guest Service Agent

very good stay.

Customer review rating 4.5/5

Kelvin M. Solo - 19/11/2021 Confirmed reviews ALL

Excellent staff nothing to much trouble to satisfy you and make you welcome.

Dear Kelvin M. We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Another enjoyable stay at Pullman Rotorua

Customer review rating 4.5/5

Jenny Couples - 18/11/2021 Confirmed reviews ALL

We stayed twice in 2020 and decided to stay again for two nights on our way home from The Château. The location is great and our room was very comfortable, well equipped and spotlessly clean.

Dear Jenny H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Modern, clean and well located.

Customer review rating 5.0/5

Alana Couples - 17/11/2021 Confirmed reviews ALL

Easy check in with a warm welcome by friendly staff. Modern, clean and quiet modern room. The shower was wonderful and the bed and pillows were very comfortable. The complimentary drink was lovely before we ventured out to enjoy Rotorua city.

Dear Alana P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Very comfortable

Customer review rating 5.0/5

Dennis T. Couples - 16/11/2021 Confirmed reviews ALL

I'm not sure what happened to the advertised lounge for Platinum members. Struggled to get information when we asked at reception. Attentive dining room staff, excellent food.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding inaccurate information about the lounge, and will pass this on to management. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Welcoming staff. Lovely bed and bedroom. Great breakfast! Wonderful catching up with chef Zane (from Novotel daysxx)

Customer review rating 4.5/5

Judy C. Families - 16/11/2021 Confirmed reviews ALL

Done in previous box!

Dear Judy C., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially our chef Zayne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

High Class in venue, location and service

Customer review rating 5.0/5

Claire Couples - 16/11/2021 Confirmed reviews ALL

The service was outstanding. We arrived at 11pm and were welcomed at reception. Another traveler had arrived just before and we heard him being received with a welcome reception also. There is ample staff, the room was lovely and amenities superb.

Dear Claire E S., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

amazing, location great,

Customer review rating 5.0/5

Trevor S. Couples - 15/11/2021 Confirmed reviews ALL

lovely we will be using you again, staff excellent especially Piri in the bar so helpful, room was awsome,facilities great.

Dear Mr S., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent
Customer review rating 2.5/5

J Couples - 14/11/2021 Confirmed reviews ALL

I enjoyed the room, layout space features . We had dinner and breakfast in but the billing was hopeless.

Dear Janine M., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding your bill. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Gurinder Singh Assistant Manager

Well located

Customer review rating 4.5/5

Anonymous Families - 14/11/2021 Confirmed reviews ALL

It was an enjoyable experience. The staff were great and very helpful.

Dear Catherine S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Pullman Rotorua Team

happy couple

Customer review rating 4.5/5

Kevin Couples - 13/11/2021 Confirmed reviews ALL

very pleased with our upgrade due to our accor status' enjoyed our evening meal

Dear Kevin O., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Pleasant room, quality meal and ambience

Customer review rating 4.5/5

Colin M. Solo - 10/11/2021 Confirmed reviews ALL

All Ok apart from low pressure shower

Dear Colin M., Thank you for your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also get the shower pressure rectified as well. I will pass Your message to our maintenance team regarding shower pressure hope fully we can improve our self. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Gurinder Singh Assistant Manager

Central...professional staff...relaxed no hassle approach

Customer review rating 3.5/5

Ms N. Solo - 10/11/2021 Confirmed reviews ALL

Excellent, private,

Dear Iwingaro n., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Vidhan Shah Assistant Manager

Well located and lovely staff.

Customer review rating 5.0/5

Catherine P. Couples - 09/11/2021 Confirmed reviews ALL

We had an awesome weekend away exploring Rotorua and stayed at the Pullman. Their staff were so nice, and the whole place was beautiful! It's well located, right in the hub of town, we could walk to all of the restaurants and the lake front. I would 100% stay there again. The only weird thing was the bathrooms/ toilet but in all honestly I didn't mind. I saw the photos when I booked the place so it's expected and me and my partner are comfortable with using the toilets around each other (lmao).

Dear Catherine P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Perfect weekend away

Customer review rating 5.0/5

Scott Couples - 09/11/2021 Confirmed reviews ALL

Excellent and friendly service from all staff we met during our stay, room was awesome, just wished we could have stayed longer

Dear Scott A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rotorua Pullman Team.

Very enjoyable stay

TripAdvisor rating 5.0/5

517evelyn 27/09/2021 TripAdvisor review

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

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