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Mercure Jakarta Batavia 4 stars

Customer review rating 4.4/5 945 reviews

ALLSAFE approved hotel

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Mercure Jakarta Batavia
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+ 17 Services

Hotel extras

  • 40 minutes drive from Soekarno-Hatta International Airport to Jakarta

  • Walking distance to old city area , Museum Fatahillah, Museum Bank Indonesia

  • 10 minutes by walking to Jakarta Kota Train Station and Bus Station

  • Surrounding by Chinese food restaurants

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46
Roa Malaka
Tambora Kota Jakarta Barat
11230 jakarta
indonesia

Tel: +622150830100

Fax: (+62)21/6915977

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 19km / 11.81 miles

  • By car

    EXT TOLL SND KELAPA At 5.1km / 3.17 miles

  • By train

    STATION KOTA At 0.75km / 0.47 miles

GPS :-6.132382, 106.810051

Our accommodation(s)

Mercure Jakarta Batavia offers 376 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our restaurants and bars

MALAKA

Type of cuisine: International

Malaka is an all-day dining restaurant located on the ground floor. It presents International, Asian, and Nusantara cuisine, offering a choice of buffet and à la carte menus all prepared in a showcase open kitchen.

LOBBY LOUNGE

Relax at our Lobby Lounge which offers a wide selection of coffees, teas, wines, cocktails, and mocktails to complement our delicious snacks and cakes. The perfect place to meet and gather with friends and family.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

SOENDA KELAPA BAR

An excellent outlet serving pool offers a wide selection of tropical cocktails, refreshing chilled juices, and light snacks. Perfect place for filling up and relaxing after a rejuvenating swim.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 800

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Batavia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

945 reviews

TripAdvisor Rating 4.0/5

301 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.0/5

Davis N. Business - 15/09/2021 Confirmed reviews ALL

For room cleanliness needs to be improved because I’m stay on # 568 the coffee table still have sticky of coffee residue as well of next to bedside table and cloth cabinet Please kindly check the shower head in the shower it has mold. Do u ever clean it. Or sanitize monthly or 3 month?

Dear Mr. Davis N. Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are already noted some of your comments regarding the cleanliness of our room. we are immediately discuss with our Housekeeping team and still have been investigate. The disciplinary will be taken for our staff and i am sure this will make good motivation for us to improved again the quality of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maksum Aksan Damanik Resident Manager

Good Stay

Customer review rating 3.0/5

Gasta Couples - 15/09/2021 Confirmed reviews ALL

The room is not clean, I think the hotel staff need to pay more attention to the cleanliness of the room.

Dear Ms.Giovani Anggasta S., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are already noted some of your comments regarding the cleanliness of our room and also Wifi connection. we are immediately discuss with our Housekeeping team and still have been investigate. for wifi connection , we are apologize because during your stay, there was problem connection from our vendor. The disciplinary will be taken for our staff and i am sure this will make good motivation for us to improved again the quality of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maksum Aksan Damanik Resident Manage

Good stay

Customer review rating 4.0/5

Selvie S. Business - 13/09/2021 Confirmed reviews ALL

Everything is satisfied, except the food taste is just so so.

Dear Ms.Selvie SIinaga We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apologize about the food tasted. I will shared your comment to our team specially with our Chef. I am sure this will be good motivation for us to improved again our quality of service specially food . Once again thank you for sharing with us your experience and we hope can meet you again in the future with better service from us. Sincerely, Maksum Aksan Damanik Resident Manager

8 days quarantine as enjoyable as quarantine can be

TripAdvisor rating 5.0/5

reymerpeter Solo travel - 13/09/2021 TripAdvisor review

Spacious room, very friendly and helpful staff, did all they can to compensate that "prison-feeling" during the 8 days quarantine. The staff worked hard to manage the challange serving the food in time and still hot / warm (70% cold, 30% slightly warm).

Dear reymerpeter, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Foods are very nice, nutritious, delicious

Customer review rating 4.0/5

Anonymous Business - 11/09/2021 Confirmed reviews ALL

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Dear Ms. Elisa H. We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apologize about your comment regarding changed the Bath mat at your room. Immediately we investigate and we will brief again our staff about this happened. Once again thank you for your comment and we hope will see you again in the future with another experience from us. Sincerely, Maksum Aksan Damanik Resident Manager

Good food

Customer review rating 4.0/5

Saphira S. Solo - 08/09/2021 Confirmed reviews ALL

Nice variety of food, comfortable room

Kepada Ibu Saphira S. Dewi B. yang terhormat, Terima kasih atas waktu Ibu untuk memberikan komentar nya mengenai tinggal di Hotel Mercure Jakarta Batavia. Kami sangat senang sekali bisa memenuhi harapan ibu dalam hal pelayanan dan fasilitas yang telah kami siapkan. Kami akan membagi komentar Ibu ini kepada tim kami, agar mereka lebih termotivasi lagi dalam menjaga dan meningkat kualitas mutu pelayanan kami. Sekali lagi terima kasih dan kami berharap bisa berjumpa lagi dengan Ibu dilain waktu. Hormat kami, Maksum Aksan Damanik Resident Manager

A Peaceful Quarantine

Customer review rating 4.5/5

C. Y. J. Solo - 05/09/2021 Confirmed reviews ALL

A peaceful quarantine in a pleasant environment with very good service and very pleasant staff. A special mention for Putra (Room Service/F&B), excellent service, customer oriented, very friendly, always ready to help and to improve the service. Also to Bina (Marketing) who gave me an excellent welcome and efficient service at my arrival at Jakarta airport.

Dear Mr.Yves J. C. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are very happy that you mat expectation with us. i will shared your comment to our team specially to Putra and Bina. I am sure this will give us good motivation to improved again our service to all of our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Good stay

Customer review rating 4.0/5

Moh R. O. Solo - 05/09/2021 Confirmed reviews ALL

Nice place and so comfy. But be considered with detail cleaning would be way more comfortable.

Dear Mr. Moh Rizki O. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apologize about the cleanliest that you mentioned it. I will shared again this comment to our team. I am sure this will make good motivation for us to improved our service to all of our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Good stay

Customer review rating 4.0/5

Tim Business - 05/09/2021 Confirmed reviews ALL

Large clean room, view of the garden, comfortable bed

Dear Mr. Timothy Charles F. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It was pleasure to received your feedback regarding our room and related your Loyalty program, we received notice that your member also been used at Grand Mercure hotel from Sept 1-6'2021. since your stayed with us from August 27-Sept 3'2021. we not able to give the point till Sept 3 because there was over lap from the system.we will credit your stay from 27 August until Sept 1.We apologize for this matters. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager
Customer review rating 2.5/5

Anonymous Solo - 01/09/2021 Confirmed reviews ALL

Based on my own experience, hotel staff was very friendly, polite and helpful, only for 2-3 days since we entering hotel on the first day. After that we don't feel that kind of experience anymore, and attitude feels are different.

Kepada Bapak Tjhai K. yang terhormat, Terima kasih atas masukan nya mengenai pengalaman Bapak tinggal di Hotel Mercure Jakarta Batavia. Kami atas nama Management meminta maaf yang sebesar besar nya atas pelayanan kami yang kurang maksimal dan belum memenuhi harapan Bapak. Kami telah mencatat semua masukan Bapak baik mengenai Pelayanan di receptionist dan request Bapak mengenai makanan. Hal ini kami langsung diskusikan dan mengambil tindakan yang diperlukan untuk memperbaiki pelayanan kami. Sekali lagi terima kasih telah membagi pengalaman nya kepada kami dan berharap kami dapat diberi kesempatan untuk memperbaiki nya dikemudian hari. Hormat kami, Maksum Aksan Damanik Resident Manager

Always good stay here, i love all the staffs

Customer review rating 5.0/5

Anonymous Business - 26/08/2021 Confirmed reviews ALL

This is the place where u can hv meeting n getaways at the same time, where staffs recognize u from the moment u arrive and knows all your habits

Dear Ms. Nio I. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Thank you be come our loyal customer, it always pleasure to have you with us. I will share your feedback to all team and i am sure this will make a good motivation for us to keep continue give the best service for you and for all of our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Good stay during the Quarantine

Customer review rating 3.5/5

Ms S. Solo - 26/08/2021 Confirmed reviews ALL

The staff friendly and helpful,

Dear Ms. yuyn Nur Vadila S. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apologize about the fruit and thank you for the compliment regarding rendang and Vegetable.I will shared your comment to our team and directly discuss with our F&B team. I am sure this will be come good motivation for us to improved again our quality of services. Once again thank for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Clean and spacious room with an affordable prices

TripAdvisor rating 4.0/5

Dezubairo Business - 22/03/2021 TripAdvisor review

My first impression, the room was spacious and clean including the bathroom. complete facilities but there is a smell a bit like rotten eggs from the bathroom drain, anyway overall the results are good at an affordable price

Dear Dezubairo, Many thanks for taking the time to share your feedback on Trip Advisor. I am terribly sorry to hear that our bathroom drain smell disturb you, that is certainly not the type of standard that we want to give. I am happy to read that our facility has benefited you. I will share your kind message with the rest of the team, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Mercure Jakarta Batavia. I look forward to hearing from you and would like to thank you again for sharing your comments. Warm regards, Zulfa Roslani Asst. Marcomm Manager

Very nicely renovated old hotel

TripAdvisor rating 5.0/5

heruoen2018 19/11/2020 TripAdvisor review

An old hotel that has been renovated very well, the old building has been turned into a modern hotel, the location is near the old Jakarta area with many museums and old style culinary, the rooms are comfortable and pleasant, feels like home

Dear heruoen2018, Thank you for sharing your beautiful experience online on TripAdvisor following your stay at Mercure Jakarta Batavia. We believe you enjoy your day spent here with us to the fullest. Nothing makes us happier than knowing that our guests loved their stay and it was enough to make them crave for another. I will not miss to share this wonderful review with the rest of the team and I am sure they will be overjoyed. We all very much looking forward to seeing you again at the soonest. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Nice Hotel for staycation

TripAdvisor rating 5.0/5

sudhirawangsa 04/11/2020 TripAdvisor review

I love the design of this hotel, It was located actually near kota area where you can go to Fatahilah garden with just a walking distance. I was there for staycation so just enjoying the hotel all the time. The room pretty spacious my view is the garden, which pretty well care in my opinion. At first my AC was not as cold as expected but once the engineer come the temperature got better. Was having a nice experience there. Thank you.

Dear Sudhirawangsa, Thanks for taking the time to share your prestige opinion on Mercure Jakarta Batavia, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our dedicated talent will be pleased to learn of your high praise. Thank you, once again for your kind words and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Beyond My Expectation

TripAdvisor rating 5.0/5

irenesK8568IK Family - 15/01/2020 TripAdvisor review

My stay was truly enjoyable. The food was great and the service was superb. Keep up the good works. The room was clean, modern and spacious. Overall design of the hotel was elegant in old-town ambience.

Dear irenesK8568IK, Thanks for taking the time to share your prestige opinion on Mercure Jakarta Batavia, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our dedicated talent will be pleased to learn of your high praise. Thank you, once again, for your kind words and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Asst. Marcomm Manager

The Best Mercure in Town

TripAdvisor rating 4.0/5

Vaynard888 Business - 12/01/2020 TripAdvisor review

For me, the best Mercure in town, the building is nice, the room looks great, breakfast also good, have been stayed there for couple times and It’s great! Notes: not so many tv chanel, maybe can add some more

Dear Vaynard888, Thank you for taking the time to share your feedback on Trip Advisor and glad to read that you enjoyed our facilities. However, I regret to hear that the number of TV channels did not meet your expectation, we have shared your review to our team for our consideration for a better stay experience in Mercure Jakarta Batavia. We would like to thank you for choosing to stay at Mercure Jakarta Batavia and we look forward to welcoming you back on your future visit. Regards, Zulfa Roslani Asst. Marcomm Manager

modern inside with vintage outside

TripAdvisor rating 4.0/5

1107jimmy Family - 08/01/2020 TripAdvisor review

Having a staycation in Mercure Batavia was a beyond expectation stay. I've booked two room for my family 4 adults and one child. I pick this hotel just because it offered special discount when I made my booking, therefore, I do not expect to much with the facility and services of this hotel, knowing that prior Mercure in charge, this building was very old and unmaintained. Surprisingly, when I arrived at the lobby I see perfect combination modern and old architecture and the most important thing is the room is very comfortable, clean and modern. This hotel also have gym, swimming pool and square garden in the centre of the building. The staff of this hotel is helpful, unfortunately I stayed during peak season, so that, we have to wait a long time before we have been served.

Dear 1107jimmy, Thank you very much for taking some of your precious time to review Mercure Jakarta Batavia on TripAdvisor. It is a real pleasure to know that you have a pleasant stay with us & we have been able to fulfill your requirement. Thank you for recommend us to TripAdvisor readers. I am happy to read that our hotel’s strategic location, room, swimming pool and its foods has benefited you. I will share your kind message with team, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. Please accept our heartfelt apology about your experience regarding the services that you get, we will share with our team to smoothen the process in the future. Thank you very much again for sharing your experience and we look forward to welcoming you again soon. Sincerely Zulfa Roslani Asst. Marcomm Manager

Newly Renovated Hotel

TripAdvisor rating 5.0/5

andreventure Solo travel - 01/01/2020 TripAdvisor review

Nice Clean Newly Renovated Hotel with Good Location & Good Food. The Service was quite Good & Very Responsive. I received all the Benefits as an Accor Plus Gold Member for Upgraded Room & Late Check Out, for me those are the most important.

Dear andreventure, Thanks for taking the time to share your prestiged opinion on Mercure Jakarta Batavia, we take pride in giving outstanding service every loyalty member and we're overjoyed to recieve your compliments and appreciation. Our dedicated talent will be pleased to learn of your high praise. Thank you, once again for your kind words and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Asst. Marcomm Manager

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