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Novotel Ambassador Seoul Dongdaemun Hotels & Residences oteli 5 yıldız

Avis müşterileri puanı 4.5/5 3.043 görüş

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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+ 27 Hizmetler

Otel ekstraları

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • The outdoor infinity pool, Indoor swimming pool, fitness area and sauna available

  • Kids zone is open between 8am and 8pm (Closed Monday of first week in a month

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • Çocuk hizmetleri
  • %100 sigara içilmeyen otel
  • Klimalı
  • INCHEON Ücretli hizmetler
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Otele erken giriş / Otelden geç çıkış Ücretli hizmetler
  • Elektrikli araç şarj üniteleri
  • Kuru Temizleme / Ütü Ücretli hizmetler
  • Butikler/alışveriş
  • Bagaj taşıyıcı
  • Concierge
Eğlence ve aktivite
  • Yüzme havuzu
  • Fitness centre
  • Sağlık merkezi
  • Çocuk hizmetleri
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 2 Restoran
  • 2 Bar
  • Oda servisi
İş hizmetleri
  • 4 Toplantı odası
  • Kongre merkezi
  • Mac Bilgisayarlı Web Köşesi
  • İş merkezi
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561 seoul
korea, republıc of

Tel: +82234258000

Faks: (+82)234258001

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • DONGDAEMUN H&C PARK STATION :  LINE 2 4 5 EXIT 12

  • Uçakla

    GIMPO INT AIRPORT 29,48km / 18,32 mil mesafede

  • Uçakla

    INCHEON 68km / 42,25 mil mesafede - Servis aracı ödeme

  • Trenle

    DONGDAEMUN DDP STA 0,4km / 0,25 mil mesafede

  • Trenle

    SEOUL STATION 5,5km / 3,42 mil mesafede

GPS :37.566388, 127.004313

Konaklama olanaklarımız

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms feature large work area, 55" LED TV, WiFi, hair dryer, iron, tea and coffee making facilities, safe and fridge. Look to book an extended stay in Seoul? Book our Studio or Residence room which features washer, dryer and kitchen facilities. Plan a romantic getaway? Stay at Premier Suite which will create an unforgettable experience.

Restoranlarımız ve barlarımız

FOOD EXCHANGE ALL DAY DINING

Mutfak türü: Uluslararası mutfak

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

DELI

Mutfak türü: Cafe

ROOF TOP BAR

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar

GOURMET BAR

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 4

  • Maksimum büyüklük: 330

  • Maksimum kapasite: 300 kişi

  • Maksimum ziyafet kapasitesi: 280 kişi

Daha fazlasını öğrenin


Novotel Ambassador Seoul Dongdaemun Hotels & Residences oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 4.5/5

3.043 görüş

TripAdvisor Derecesi 4.5/5

447 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

A comfy, clean and pleasant stay

Tripadvisor puanı 4.0/5

aaronryanaustin 13/04/2021 TripAdvisor onaylı yorum

Spent an anniversary night in one of the hotel’s suites. The hotel seems new and is very clean. It’s a bit dark, and a little small in scale... but the facilities are quite nice. Our room was a nicely appointed suite, but on the smaller side. Still plenty of room for a couple though. Lots of small windows in the room for fresh air (not always available in hotels these days in Seoul). The executive lounge staff were exceptionally helpful in arranging some additional room amenities for our anniversary. Great location for restaurants, bars, etc... right in the thick of it. The parking lot is TIGHT... so don’t bring your extended passenger van ;-). It’s doable, just mind your bumpers in the access alleys to the hotel parking and within the garage. Overall, a really pleasant stay and great view form the bar overlooking the city!!

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We appreciate your kind and detail comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. We will try our best to keep facilities well and our staffs will always pay attention to offer excellent service. Your feedback will certainly be shared with related departments. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you and we look forward to welcoming you back in the future. Best regards, Kevin LEE General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences.

excelent

Tripadvisor puanı 4.0/5

eungsikl 01/07/2020 TripAdvisor onaylı yorum

ROOM I can't reach the front desk from the room. It was uncomfortable to call several times. I asked the front desk for ice, but it was rejected. Because it takes more than 1 hour. So it was very unpleasant. Finally, I went to the 20th floor and asked them to bring it myself and got it. POOL I loved the swimming pool. And Jacuzzi was good. I think it would be good if the pool safety guard cleaned and cleaned the towels quickly.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay with us here at Novotel. We will constantly do our best guest to have pleasant stay. On the other hand, we apologize for the inconvenience caused during the stay. We will improve the quality of our service and approach more carefully to all customers. Once again, thank you for sharing your review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you so much. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Nice stay

Tripadvisor puanı 5.0/5

aurorar0ra 08/06/2020 TripAdvisor onaylı yorum

Food, service, quality of facilities and bedding were all great. Too bad that fitness center and sauna wasn't available due to COVID19. Planning to visit again soon. Next time I will try to make a reservation at the executive floor.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. We will constantly do our best guest to have pleasant stay. Unfortunately, sauna is still closed due to COVID 19. We hope that it is terminated soon. As you mentioned, we recommend to experience our executive lounge which serves breakfast, tea time and happy hour next visit. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Nice stay

Tripadvisor puanı 4.0/5

heehwank Family - 04/01/2020 TripAdvisor onaylı yorum

전반적 만족하였습니다. Staff was always friendly and helpful. 다만 한가지 불만은 이층 kids room에 어른이 아이와 동반하여 계속 게임하며 자기 아이만 챙기는 이기적인 모습이 자주 목격되더군요. Notice를 써놓는다든지 아니면 게임기 대신 다른 교구를 갖다놓는 것은 어떨까 제안해봅니다. It’s not fair to every child as somebody will take that game machine for long time quite often as usual and their parents even do NOT ever care about it. Pity.

친애하는 고객님께, 먼저, 저희 노보텔 앰배서더 서울 동대문 호텔 & 레지던스를 방문해 주시고 이용 소감을 공유해 주셔서 감사드립니다. 소중한 걸음으로 찾아 주신 저희 호텔에서 편안하고 쾌적한 시간이 되셨다니 큰 보람을 느낍니다. 특히 직원 서비스에 긍정적인 의견을 주셔서 대단히 감사드립니다. 노보텔을 찾아 주시는 모든 고객님께 최적의 휴식처가 될 수 있도록 최선을 다하는 저희 모든 직원에게 고객님의 칭찬은 큰 힘이 될 것입니다. 또한 키즈존 이용에 대해 제안 주신 부분은 관련 부서와 검토하여 개선하도록 하겠습니다. 더 나은 호텔 발전을 위해 주신 의견에 깊이 감사드립니다. 앞으로도 지속적인 관심과 애정 부탁드리며, 가까운 시일 내에 더 발전된 서비스로 다시 인사드릴 수 있기를 희망합니다. 고객님의 가정에 평안과 건강이 늘 함께 하시길 기원합니다. 대단히 감사합니다. 조민숙 배상 General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Good hotel at dongdaemun

Tripadvisor puanı 5.0/5

esuw Family - 03/01/2020 TripAdvisor onaylı yorum

Good hotel located in dongdaemun and near malls and market. Staffs were pretty polite though I would say not all were up to standards. Room was clean and cleaning was done everyday. Complimentary water wasn’t refilled on one of the days during our stay. Overall it was a great stay.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. In case of room cleaning, we will do focus on training all staff to meet our high quality standard. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Amazing stay

Tripadvisor puanı 4.0/5

Ashz_73 Business - 14/12/2019 TripAdvisor onaylı yorum

Very new hôtel with incredible service. Everyone was helpful and love the cosy room. Used the executive lounge but tea break was only average and disappointed we could not bring our own drinks to the lounge after 8 pm. But would definitely stay again

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay with us. We focus on the voices of our customers and strive to improve the quality of our service. Our Executive Lounge Access Policy is to provide a comfortable and pleasant environment as a public place for all guests.Guests can enjoy a variety of menus and free alcohol at Happy Hour 17: 30-19: 30 in the Executive Lounge. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

comfortable hotel with excellent service

Tripadvisor puanı 5.0/5

moktw Couples - 08/12/2019 TripAdvisor onaylı yorum

We arrived at the hotel late evening after a long train ride from Busan and was greeted by a very friendly team at the Club Lounge, making us feeling warm and welcome. Although our preferred room was unavailable during check-in, we were assured of a change the next instance it is available. Arrangements was made and followed up by staff in the new shift the next day. I would like to compliment Kus for his assistance in ensuring our requests were fulfilled. He went beyond his duty in helping us with our transport arrangements to places we planned to visit.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to hear your enjoyable stay and compliment of staff service. We will constantly do our best guest to have pleasant stay. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Experience sharing of recent stay

Tripadvisor puanı 4.0/5

gm4812 Friends getaway - 07/12/2019 TripAdvisor onaylı yorum

A nice experience and located in a very convenient location. The hotel is spacious and clean. Staffs are friendly and helpful and the gymnasium and indoor pool offers a nice and relaxing environment. The room is well equipped and modern.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to hear that you enjoyed hotel facilities and our service. We will constantly do our best guest to have pleasant stay. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Quality of room

Tripadvisor puanı 5.0/5

Shirley_Phua Family - 06/12/2019 TripAdvisor onaylı yorum

Room was very nice, comfy and great. However, teleoperator of restaurant couldn't take orders in English. Also room service not that great as on our last day, they don't even give enough toilet paper and tissues.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. We are very pleased to have your kind comment about the room, but we deeply apologize for unsatisfied room conditions and service that you experienced during your stay. We understand your disappointment and are worried for that. We are sincerely sorry for this situation. We will share this issue with all related departments and take an action with daily inspection and training at all times accordingly. Again, I do apologize for the uncomfortable stay and wish we can serve you again near future with great service. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Good location and service. Value for momey.

Tripadvisor puanı 4.0/5

Cruiser570972 Family - 07/07/2019 TripAdvisor onaylı yorum

Pillow is not that comfort. Can be improved. The toilet door is easily to be crashed with the wall when it is opened parallel with the wall and create unpleasant noise. There is only two lifts going to the rooms and usually takes a bit more waiting time to go up and down. The breakfast is quite delicious.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. Please accept our sincere apology for unsatisfied experienced during your stay. As we have few more options of the pillow, please let us know about your preference for your next visit. We will share this issue with all related departments and take an action for the elevator system regularly. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

SEOUL HOLIDAY

Tripadvisor puanı 4.0/5

chengtek Family - 30/06/2019 TripAdvisor onaylı yorum

We were happy that we could have an early check in but unfortunately the room was quite tight for 3 persons. Would like to thank Gina for making our holiday more pleasant by upgrading us to a bigger room.The provision of a local phone was also useful. The location of the hotel is very convenient. Breakfast was average and could improve.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of our management, thank you for choosing to stay with us and sharing your positive feedback. All of us are very delighted to hear that you had a pleasant and comfortable stay here at Novotel. We are sure that your valuable feedback will serve as the most encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your kind comment and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Sincerely, Min-sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

RESIDENCE STUDIO WITH 1 KINGSIZE BED

Tripadvisor puanı 4.0/5

Wanderer65933569409 Family - 18/06/2019 TripAdvisor onaylı yorum

Overall quality/service is good, value for money. Love the location, staffs' attitude, pool and welcome drink. However I still have to line up like other customers even though there is Accorplus member priority lane. The room is abit dusty.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. We are very pleased to have your positive comment of our services, but we deeply apologize for unsatisfied room conditions that you experienced during your stay. We understand your disappointment and are worry for that. We are sincerely sorry for this situation. We will share this issue with all related departments and take an action with daily inspection at all times accordingly. Again I do apologize for the uncomfortable stay and wish we can serve you again near future with great service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Very New & Spacious Hotel

Tripadvisor puanı 5.0/5

Leone L Family - 13/05/2019 TripAdvisor onaylı yorum

The hotel is very new and the room is spacious. The kitchen is well equipped. Everything is above standard. But just 1 tiny note if your group plan to have another new hotel - please consider installing 2 bathroom basins if the bathroom counter top is that big. Because I am living in a triple room and there is only 1 basin whereas the counter top is super long.

Dear guest, Thank you for choosing to stay at Novotel Ambassador Seoul Dongdaemun Hotels&Residences. First of all, we are sincerely grateful for this kind comments you have left for us. We will share your comments with our team. Especially, your feedback about the basin is very useful for us. We will refer to it in the future improvements. Your kind words have been passed on to our team and it will certainly motivate us to further develop our service of staff for the benefit of valuable guests, such as yourself. Once again, thank you for your kind and warm review about your experience at Novotel Ambassador Seoul Dongdaemun Hotels&Residences. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one. Thank you so much. Kind regards, Minsook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels&Residences

Good Location

Tripadvisor puanı 4.0/5

DocS_DC Solo travel - 10/05/2019 TripAdvisor onaylı yorum

Choosing a hotel in Seoul can be a confusing choice if you are a first time tourist, so thanks to being an accor member, it narrowed down my options. Overall I was happy with this hotel, just initially it was challenging to find it from the train station as there were no indicators anywhere. Luckily some local people were kind enough to help.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. We are happy to learn that you enjoyed your room and hotel facilities. We will constantly do our best to serve guest to have pleasant stay. Once again, thank you for your loyalty and we look forward to welcoming you back in the future. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Great Hotel, prompt service

Tripadvisor puanı 5.0/5

Getaway40618528252 Family - 23/04/2019 TripAdvisor onaylı yorum

We stayed 3 nights. Checki-in experience was nice. Checkout was easy as well. Stay was nice and comfortable. Rooms were a bit hot in the night. swimming pool was great - kids enjoyed it. Executive lounge and service were pretty nice as well. Breakfast - excellent. Gets a bit crowdes at times. Hotel lobby could use better seating arrangements as you wait. I would stay here again.

Dear valued guest, Thank you so much for choosing to stay with us in Novotel Ambassador Seoul Dongdaemun Hotel & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your positive comments regarding your experience with us. We are delighted to hear that you had a pleasant stay with us. Once again, thank you for sharing your feedback and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Best regards, Minsook CHO General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Extremely Enjoyable Stay

Tripadvisor puanı 5.0/5

dordorlee Business - 11/04/2019 TripAdvisor onaylı yorum

From check-in with JJ who was very welcoming, to the surprise suite upgrade, to the helpful concierge team to the room itself, it's been a while since I've had such a pleasurable stay in Seoul. I love that the location is close to the subway station and close to the shopping district in Dongdaemun. The room had many international adaptor outlets and usb plugs, the AI in the room 'Genie' was fun to use, and the free carpark for our rental car was very hassle free. However, what made this stay stand out to me were the staff's friendly and helpful attitude on my requests for assistance, be asking for a taxi, or a late checkout. There is one minor suggestion I would make to improve guest experience - one of the dishes I ordered with room service was lukewarm at best which was a bit disappointing (considering it was a 35,000 won Seafood Soup Noodle) I understand that cooking times may have been different with a couple of dishes ordered, but I would have expected everything to be piping hot and fresh from kitchen to room. Other than this, fantastic great new hotel, with a very friendly, guest oriented team that will make you feel welcome from check-in to check-out - will definitely be back the next time I'm in Seoul!

Dear guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We are delighted to know that you have enjoyed your stay with us from your positive review! First of all, thank you for taking your time to share your staying experience with us on TripAdvisor. We respect and welcome all kind of comments in order to continuously improve our service quality to better serve all guests. Regarding your comment on room service, it was regretful to know that we failed to provide you the best. Please accept my sincere apology for unpleasant experience you have encountered during your stay with us. I have shared this issue with the F&B team and we will make sure to avoid the same mistakes from happening again in the future. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one! Best regards, Minsook CHO General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Comfortable stay for a family of 4

Tripadvisor puanı 4.0/5

Sherpa786341 Family - 29/03/2019 TripAdvisor onaylı yorum

Travelling with 2yr and 6 yr old boys we chose to stay in a king bed residence. The room was a bit tight with a cot in it but it was ok as we didnt spend a lot of time in the room other than sleeping at night. Room cleaning wasn't that great. We found towels were not place sufficient, empty tissue weren't replenished, the floor wasn't vacumed, rubbish bins weren't emptied at times and the pillow cases were left on the bed instead of changing them (were we supposed to change them ourselves?...). I thought whoever was doing the cleaning was either in a rush all the time so always forgets something that needed to be done or just very forgetful that it was always something that were left uncompleted. Breakfast was ok but for 10 nights we stayed it was a bit of a repeat of the same stuff. Location was great. The washing/dryer machine was great. We literally didn't need to bring a lot of cloths for our boys. We will be staying here again in our next visit to korea

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Thank you for choosing to stay with us and sharing your experiences on Tripadvisor. We would like to apologize to make all inconveniences what you have experienced during your staying. Each and every associate at Novotel is fully trained to provide dedicated service excellence to all of our guests but regrettably, we seem to have fallen short of our usual high standards on this occasion upon providing room cleaning service. Your valuable feedback brought our attention and it has been discussed with all related departments to ensure that we will provide high standard service. All of our guests well being and comfort is very important to us, we will do our utmost to enhance the quality of our hotel experience. We would like to sincerely apologize for your inconvenience and it would be greatly appreciated if you could kindly give us an opportunity in the near future of welcoming you back when we will do our utmost to restore your faith in Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Once again, thank you so much for your loyalty and we are looking forward to welcoming you back at Novotel! Best regards, Minsook CHO General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Everything was perfect except that the bed was not cleaned.

Tripadvisor puanı 5.0/5

Fearless31545751395 Family - 09/03/2019 TripAdvisor onaylı yorum

Everything was perfect except that the bed was not cleaned. I saw several hairs and a little trash. The staff were friendly, the location was good and we had a very comfortable 2 nights. I will visit again, and I will strongly recommend it to my friends.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels&Residences. Thank you for choosing to stay with us and sharing your experience. We will strengthen employee training and improve maintenance for hygiene and cleanliness. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Sincerely, Minsook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels&Residences

Excellent Stay.

Tripadvisor puanı 5.0/5

Ldada L Couples - 01/02/2019 TripAdvisor onaylı yorum

Novotel Dongdaemun was only recently completed in late 2018. We always prefer to stay in Dongdaemun area so decided to give Novotel a try. There's 2 phase to this Novotel; "Hotel & Residences" We got ourselves a Residences suite. It has everything, washing machine, cooking stove, coffee machine. Full range of amenities and especially the room is so spacious. Dongdaemun's, You are surrounded by markets, shopping Mecca, tons of restaurant to dine. We will definitely stay again for the next visit.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels&Residences. Thank you for choosing to stay with us and sharing your experience. It is always a pleasure to get positive reviews. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Minsook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels&Residences

beautiful view

Tripadvisor puanı 5.0/5

2017kjs Family - 28/10/2018 TripAdvisor onaylı yorum

This hotel has a great view and good location to go everywhere. The staffs are very friendly and feel us welcomed.The facilities are generally pleasant, but the sauna has only two showers and dry sauna.

Dear valued guest 2017kjs, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. It's wonderful to hear that you had an enjoyable stay with us. We are happy to learn that you enjoyed our hotel facilities, as well as our team member service. Your feedback will certainly be shared with related department. Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one. Kind regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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