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The Plaza - A Fairmont Managed Hotel 5 stars

Customer review rating 4.4/5 3,853 reviews

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The Plaza - A Fairmont Managed Hotel
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+ 25 Services

Hotel extras

  • Labeled ALLSAFE

  • Peerless luxury for over a century in a New York City landmark

  • In the center of Manhattan at 5th Avenue and Central Park South

  • Spacious rooms and suites combining opulent décor and premium amenities

  • A selection of elegant meeting facilities including the regal Grand Ballroom

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • 1 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage Paying
  • Services for children
  • Beach and water sports
  • Bicycles rental Paying
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Plaza - A Fairmont Managed Hotel

5th Avenue at Central Park South
10019 new york
united states

Tel: +12127593000

Fax: (+1)2127593001

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN F KENNEDY INTL AIRPORT At 32.19km / 20 miles

  • By plane

    LA GUARDIA AIRPORT  At 20.92km / 13 miles

  • By plane

    NEWARK LIBERTY INTL AIRPORT At 35.41km / 22 miles

GPS :40.764268, -73.974155

Our accommodation(s)

From fine fabrics and sumptuous furnishings to timelessly elegant décor and lavish amenities, our 282 spacious accommodations offer unparalleled comfort in New York City's heart. Guests in our inimitable collection of suites enjoy 24-hour butler service. Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

Our restaurants and bars

THE PALM COURT

Type of cuisine: Cafe

For over 100 years, The Palm Court has been New York City's iconic destination for Afternoon Tea. The Palm Court is a timelessly elegant setting for breakfast, afternoon tea, evening fare and crafted cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 5,000

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,853 reviews

romm that was not wanted

Customer review rating 2.5/5

Joseph D. Couples - 13/09/2021 Confirmed reviews ALL

i wanted to propose to my fiance on a terrace which i was promised when i got there i did not get a terrace room very disaponted

Exceptional Service

Customer review rating 5.0/5

Anonymous Couples - 11/09/2021 Confirmed reviews ALL

Every part of our stay with you was fabulous. Working with the concierge James, prior to our stay who made all our dinner reservations began our great stay. The service by all employees was friendly, prompt cheerful and thorough. We will be back

Great location

Customer review rating 3.5/5

Anonymous Families - 11/09/2021 Confirmed reviews ALL

Hotel was fantastic, everyone is extremely friendly.

Great location and staff.

Customer review rating 5.0/5

Carlos L. Couples - 11/09/2021 Confirmed reviews ALL

Such an iconic hotel, the level of service was great.

Dear Carlos, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager
Customer review rating 5.0/5

Jennifer J. Families - 09/09/2021 Confirmed reviews ALL

I have not been to NYC in over a year because of the pandemic. My stay at The Plaza was like coming home with all of the glitz and glamour that I love most about the greatest city in the world-xo

Dear Jennifer, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Pleasant and charming

Customer review rating 4.5/5

Sarah F. Couples - 09/09/2021 Confirmed reviews ALL

Very happy with the service. I made an error with the initial booking and Patrick at the front desk was beyond helpful in finding us a room within our budget. We also appreciate the champagne, macaroons and card for our wedding anniversary. The little things mean a lot.

Dear Sarah, Happy anniversary! We very much appreciate your comments regarding your recent stay at The Plaza, A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback; I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager
Customer review rating 5.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Beautiful facilities and everyone was very pleasant and helpful.

Dear Brian, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Oldie but a goodie

Customer review rating 4.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

Growing up I always associated this hotel with success - some day I’ll be able to stay at The Plaza. So I try each time I’m in town and when the rate is reasonable.

Dear Dan, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

wonderful staff

Customer review rating 4.5/5

Ilona P. Families - 08/09/2021 Confirmed reviews ALL

we love the plaza hotel. great staff, clean rooms. would be great to get some freebies in the room or hearing "happy birthday" I stayed on my birthday and no one said anything or send a card to the room.

Dear Ilona, Happy belated birthday! On behalf of my colleagues at The Plaza, I'd like to extend my best wishes to you for this year. We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Beautiful Stay

Customer review rating 5.0/5

Melissa Families - 08/09/2021 Confirmed reviews ALL

Back to back weekends getting my daughter moved into college in the city.

Dear Melissa, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of myself and my colleagues at The Plaza, we want to wish your daughter the very best for this school year! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Always a wonderful stay

Customer review rating 5.0/5

Ca Couples - 07/09/2021 Confirmed reviews ALL

We haven't stayed anywhere else in a few years now, our favorite. Hopefully back soon

Dear Courtney, We very much appreciate your comments regarding your recent stay at The Plaza, A Fairmont Managed Hotel. We are delighted we could welcome you back to our hotel and are thrilled to see you had another wonderful stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Plaza in the near future. Yours Sincerely, Vanessa Kuo Marketing Manager

Great ambience and location

Customer review rating 4.0/5

Katie C. Couples - 04/09/2021 Confirmed reviews ALL

Overall very pleasant. However, I was confused that our room offered butler service and it didn't appear that we had a butler. (not that it was a necessity, but just figured if the room was marketed that way, it didn't appear to happen).

Its the Plaza

Customer review rating 4.0/5

Scott P. Couples - 02/09/2021 Confirmed reviews ALL

Excellent stay, responsive friendly staff, gorgeous room. Would give it a 10 but …. The food was really lacking. Maybe this is because of the long closure. Our NYC favorite and will be back.

Dear Scott, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Beautiful gateway

Customer review rating 5.0/5

Iryna M. Couples - 02/09/2021 Confirmed reviews ALL

Spent my bday at the heart of NYC in my favorite hotel

Dear Patrick and Iryna, We very much appreciate your comments regarding your stay at The Plaza, A Fairmont Managed Hotel, and are thrilled we could celebrate a birthday occasion with you both. It is always a pleasure to receive positive feedback; I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Beautiful hotel and location

Customer review rating 3.5/5

Michelle L. Families - 31/08/2021 Confirmed reviews ALL

The Plaza is beautiful and the location is excellent. The Afternoon Tea was lovely. However, the restaurant is not open. We had snacks in the Palm Court but was disappointed by the quality of the food and the menu choices.

Dear Michelle, Thank you for taking the time to tell us about your experience at the The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Kuo Marketing Manager

Beautiful building

Customer review rating 5.0/5

Steve Couples - 31/08/2021 Confirmed reviews ALL

Just lovely!

Dear Steve, We very much appreciate your comments regarding your stay at The Plaza, A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback; I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Fantastic stay

Customer review rating 5.0/5

Andrew Solo - 30/08/2021 Confirmed reviews ALL

Fantastic hotel. An absolute NY classic.

Dear Andrew, We very much appreciate your comments regarding your stay at The Plaza, A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback; I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kuo Marketing Manager

Our most recent 20 reviews

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