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Fairmont Copley Plaza 4 stars

Customer review rating 4.5/5 8,066 reviews

ALLSAFE approved hotel

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Fairmont Copley Plaza
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Ideally located for designer shopping on Newbury Street and at Copley Place

  • Trendy brasserie serving farm-to-table cuisine for breakfast, lunch and dinner

  • 13 meeting rooms for everything from board meetings to ballroom galas

  • Rooftop fitness center and outdoor deck with stunning Back Bay views

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Bicycles rental Paying
Business services
  • 15 Meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Copley Plaza

138 St James Avenue
02116 boston
united states

Tel: +16172675300

Fax: (+1)6172677668

Check-in from 16h00

Check out up to 11h00

  • By plane

    GEN EDWARD LAWR LOGAN INTL APT  At 4.83km / 3 miles

  • By plane

    MANCHESTER AIRPORT  At 80.47km / 50 miles

  • By plane

    THEODORE FRANCIS GREEN STATE APT At 96.56km / 60 miles

GPS :42.349263, -71.076357

Our accommodation(s)

Our 4-star Boston hotel offers 366 sophisticated guest rooms and 17 lavish suites. Each one is made for relaxation with a 46-inch TV and a Keurig coffee maker. For modern accommmodations steeped in local history in Boston's Back Bay. Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

Our restaurants and bars

OAK Long Bar + Kitchen

Type of cuisine: Regional

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

OAK Long Bar + Kitchen

Recently voted "#1 Hotel Bar," OAK Long Bar + Kitchen offers an unforgettable food and beverage experience in one of the most iconic dining rooms in the city. It features exceptional craft cocktails, classic American wines, and a local and seasonal menu.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 566

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,066 reviews

TripAdvisor Rating 4.5/5

4,216 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Elegant, super attentive staff

Customer review rating 5.0/5

Katie Solo - 22/09/2021 Confirmed reviews ALL

I stayed one night in early September 2021 and it was so beautiful, very clean, and attentive & warm staff. My room was on the small size and faced other buildings, not a front view, which I expected since I didn’t pay very much for the room. But all the amenities were the same. Only went to look at downstairs restaurant which was full of people and the interior decorating was classic Art Deco.

Wonderful, relaxing experience

Customer review rating 4.5/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

Stayed for a conference held on premise. Food and accommodations were wonderful

Well located

Customer review rating 5.0/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

My stay was excellent.

Just okay

Customer review rating 2.5/5

Taurus Business - 19/09/2021 Confirmed reviews ALL

The hotel over all is nice but filthy. Window seals, drawers and other spaces appear to have not been cleaned in quite some time. There was a sock and change in my drawers. This left me to question the surface cleanliness during the time of the global pandemic. The customer service was great but the hotel could use a good scrubbing.

Ehhh

Customer review rating 1.5/5

Ignacio S. Business - 19/09/2021 Confirmed reviews ALL

From what I understand based on feedback from others in my group, my room wasn’t at the same caliber as theirs. We booked a deluxe. They all had a tub, robes, and a larger bathroom. I had none of that. I expected small rooms due to the city location, but my bathroom was ridiculously small and uncomfortable. We were all on a group rate so I didn’t bother complaining, but I would have been much more comfortable at one of my regular hilton properties for a lower price point.

Nice Historic Hotel

Customer review rating 4.0/5

Anonymous Business - 19/09/2021 Confirmed reviews ALL

While the hotel staff was courteous and attentive when interacting, sometimes it felt as though it was forced politeness instead of genuine.

Customer review rating 4.5/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

We stayed in a studio suite and it met expectations.

Beautiful hotel - Front Desk Staff OK

Customer review rating 2.5/5

Alex Families - 18/09/2021 Confirmed reviews ALL

First off let me say that you have a very beautiful hotel. The suite we stayed in (room 633) was amazing once we were able to get into the room. I wanted to pass along that I was unimpressed with the overall check in experience and the way in which I was billed for this trip. During booking I was asked when I would be checking in to the hotel and I informed the front desk that we had an early flight. I had asked if we could show up at 1100am and expect to get a room and I was told that it should not be a problem. When I arrived a little delayed at 1130am, I was informed that my room was not ready and that I would be texted as soon as it was ready. The bellmen took our luggage from the car and loaded it on a cart. The front desk informed me that we were #1 in queue for housekeeping and they informed them that we were VIP guests because of my diamond ALL status. We left and had lunch in the city and returned at 230 to see if our room was available yet. When I returned to the front desk our luggage was still sitting on a cart in the lobby unattended and had not been locked up. I informed the front desk of my displeasure with my luggage being left out and unattended for the 3 hours that we were not in possession of our items. After another hour and a half and several more stop ins at the front desk I finally received a text at 351pm that our room was ready. All while we watched several others check in during this time. Additionally, the front desk never acknowledged our check in nor did they offer our welcome drink until 351pm. We had the children with us and was told there was nothing special that was afforded to a diamond member. The next issue I had was with the billing process for this stay., I booked three separate reservations all with points because I needed to use my expiring ALL points before the end of the year. I was very happy that your staff accommodated us and kept us in the same room for the entire visit. What I was unhappy with was the inattentiveness for the way that the room was to be charged. After the first night (night of 3 Sep) instead of charging us 44000 points for the room, I saw our invoice had said that I was charged $1298.41. I had to have this error refunded. The same error occurred on the evening of the 4th and on our final night on the 5th. Additionally I was charged for breakfast on Saturday morning after I was told it was free on the weekend. Each morning I had to stop in, have the front desk pull up my folio, apply my reward points and refund my credit card. I am a Diamond Hilton member as well and have not experienced similar problems with any of their brands. I understand that there are some COVID facts of life implications but these couple of errors were unacceptable for a hotel with your AAA 4 diamond rating. What I did enjoy was the attentiveness of the housekeeping staff, how comfortable the room was, the welcome snack and the free breakfast on the weekend. Lastly, my 10 year old son left his wallet in the room. I called the front desk from the airport and I received a prompt phone call back with the found wallet and very easy instructions to get this back into our possession (fedex shipment). Thank you for allowing me to express some concerns and I hope they are helpful to improving future stays of your guests.

Well located

Customer review rating 4.0/5

Anonymous Families - 18/09/2021 Confirmed reviews ALL

Movie shoot was very disruptive and no notice was given to us. Our elevators were closed off causing a long time consuming walk and long waits in the lobby. We should have had a discount for the disruption caused by this alternative source of revenue at our expense.

Great location and wonderful hotel

Customer review rating 5.0/5

Katie Families - 18/09/2021 Confirmed reviews ALL

As our first trip with a toddler we could not have asked for more. The hotel was in a great location and we were able to walk everywhere. The service at the hotel was great, especially the staff at the gold lounge.

Pleasant staff and convenient location.

Customer review rating 4.5/5

William P. Solo - 17/09/2021 Confirmed reviews ALL

The only issue I had with my group was the restaurant for breakfast in the morning. The seating capacity was not sufficient and my group of six and I were not able to be seated in two occasions.

Nice digs

Customer review rating 4.5/5

James H. Business - 17/09/2021 Confirmed reviews ALL

Totally luxurious except for the room coffee for the Keurig , which was atrocious. Green Mountain. No hotel of this level should have such terrible coffee!!

Wonderful Hotel, ideal location and site for any gathering !

Customer review rating 5.0/5

Debbie O. Friends - 17/09/2021 Confirmed reviews ALL

We came with a group for a weekend of meetings. Our rooms were well appointed , the concierge floor was lovely for breakfast , snacks etc. one of the nicest breakfast buffets ! Would stay her again when visiting Boston

Customer review rating 4.5/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

Very enjoyable. Really liked the French music in the 4th Floor Gold Lounge. Great croissants! Car service, baggage handling and maid service - all outstanding.

Disappointing.

Customer review rating 1.0/5

J H. Business - 17/09/2021 Confirmed reviews ALL

Check in long, room missing amenities . This part was alright, but the 2nd night I returned to an overwhelming toxic smell necessitating a move. That night the rnew oom had amenities but the plumbing noises keep me awake and the wake up call i requested never came nor did a copy of my bill that I asked be put under the door! Last night the room was fine but a wake up call came that I never requested. Also although a one night say was to be gifted by bill did not reflect it and I had to spend more time to set this straight. One night was the least the hotel could do.So I am not coming away a happy camper. I even missed the Friday afternoon tour I had wanted to take because of having to wait for you manager to meet with me and hear my plight. Thank you for reading this. Julia H.

Nice Classic Hotel.

Customer review rating 4.5/5

Brian A. R. Solo - 17/09/2021 Confirmed reviews ALL

I really liked the hotel. I wish, though, that there hadn’t been a wait for breakfast (that was probably cause my pandemic rules) and that there had been a shop at which to buy snacks, travel necessities, etc. But a hotel with a canine ambassador in the lobby is a place I want to stay at again.

Beautiful!

TripAdvisor rating 5.0/5

2travelclever Family - 27/09/2017 TripAdvisor review

Gorgeous antiquated building in a convenient area. Close to shopping and sightseeing. The lobby hosted a nice restaurant with a generous selection on its menu. Service at the hotel was also excellent.

Dear 2travelclever, Thank you for taking the time out to write your positive review about our hotel. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you! Best regards, Vanessa Kuo Internet Marketing Manager

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