Hôtel Mercure Bayonne Centre Le Grand Hotel 4 stars

Customer review rating 4.5/5 2,012 reviews

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Hotel extras

  • An emblematic building dating back to 1835 with an understated elegance,

  • In the heart of the historical center,

  • A special location for a cultural and gourmet stopover in a pedestrianized area,

  • Friendly lounge bar with vintage decor,

  • Private parking garage just 150 meters away (parking fees apply)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Indoor heated pool (nearby) Paying
  • Fitness centre (nearby) Paying
  • Massage (nearby) Paying
  • Babysitting on request Paying
  • Golf
  • Outdoor tennis court (nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Hôtel Mercure Bayonne Centre Le Grand Hotel

21 Rue Thiers
64100 bayonne
france

Tel: +33559596200

Fax: (+33)5/59596201

Check-in from 14h00

Check out up to 12h00

  • BAYONNE ANGLET BIARRITZ :  4 PLACE DES BASQUES

  • CHRONOPLUS :  T1 BAYONNE MAIRIE

  • MAIRIE DE BAYONNE :  3 PLACE DES BASQUES

  • By plane

    AEROPORT BIARRITZ At 6.1km / 3.79 miles

  • By train

    BAYONNE At 1km / 0.62 miles

GPS :43.492304, -1.476461

Our restaurants and bars

BAR DU GRAND HOTEL

CHIC AND FRIENDLY LOUNGE BAR WITH VINTAGE DECOR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21

  • Maximum capacity: 8 people

Find out more

Our guest reviews for
Hôtel Mercure Bayonne Centre Le Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,012 reviews

TripAdvisor Rating 4.0/5

244 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, goodstay

Customer review rating 3.5/5

Lionel Business - 16/09/2021 Confirmed reviews ALL

I had privilege room, but compare to other hotels the flatscreen is old. Shower was not working properly. But as always the staff were very kind.

Excellent stay

Customer review rating 4.5/5

Patrick Business - 11/09/2021 Confirmed reviews ALL

Friendly personnel, good COVID measurements, good breakfast end nice room.

Dear PATRICK D., We very much appreciate your comments regarding your stay at the Mercure Bayonne Centre - Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Needs to join 21st century

Customer review rating 2.0/5

William D. Solo - 05/09/2021 Confirmed reviews ALL

Well located hotel, nice breakfast. Room very ordinary, horrid smelling soap. But just one set of three electric sockets at the far side of the room under a table. Had to leave phone on the ground to charge it and had to pull the cable a maximum for my sleep apnea machine to work, which is not ideal if you turn in the night. Had stayed in the same group with Ibis and Ibis budget during the same holiday and to be honest the Mercure room was no better. In fact it was much more dissatisfactory because of the plugs.

Dear WILLIAM D., Thank you for taking the time to tell us about your experience at the Mercure Bayonne Centre - Le Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geoffrey GAUTIER - Directeur Commercial & Marketing Mercure Bayonne Centre Le Grand Hôtel

situation

Customer review rating 3.5/5

Daniel H. Families - 30/08/2021 Confirmed reviews ALL

manque un parking

Dear DANIEL H., We very much appreciate your comments regarding your stay at the Mercure Bayonne Centre - Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfectly Located, Warm Welcome but

Customer review rating 3.5/5

Paul T. Couples - 17/08/2021 Confirmed reviews ALL

Nice hotel in Bayonne, stayed during stopover back to Belgium …… perfectly located close to the Center while, easy to reach …. Good secure parking option for a car. Hotel is in a old historical building which is nice but …… we feel the hotel needs a thorough upgrade and re notation

Dear PAUL T., We very much appreciate your comments regarding your stay at the Mercure Bayonne Centre - Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey GAUTIER - Directeur Commercial & Marketing Mercure Bayonne Centre Le Grand Hôtel

Well located

Customer review rating 5.0/5

Z. Couples - 17/07/2021 Confirmed reviews ALL

A great hotel centrally located with easy walks to the main parts of the town. Good amenities.

Excellent location

Customer review rating 5.0/5

Van N. Solo - 25/06/2021 Confirmed reviews ALL

Thank you to the whole team for their kindness and professionalism. Beautiful hotel in Art Deco style. I particularly loved the breakfast room with its art deco glass roof. The breakfast buffet is very good with excellent coffee. Thank you to the room maids service. The rooms are cleansed and cleared.

Customer review rating 4.5/5

Jm A. Business - 15/06/2021 Confirmed reviews ALL

Great location, nice place, good breakfast. Aprreciate to have a better room!

well located

Customer review rating 4.0/5

Anonymous Couples - 03/06/2021 Confirmed reviews ALL

Old building with fabulous old fashioned lift. Well upgraded with very good air con in a large room. Only criticism is showers over a bath are no fun, especially for older people. Take out a small bath and replace with a good size thermostatic shower.

Dear John D., We very much appreciate your comments regarding your stay at the Mercure Bayonne Centre - Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geoffrey GAUTIER - Head of Marketing et Commercial Mercure Bayonne Centre Le Grand Hôtel

Very pleasant

Customer review rating 5.0/5

B. Families - 15/05/2021 Confirmed reviews ALL

Kindness, availability and professional

Lovely overnight stay

Customer review rating 5.0/5

Angela T. Couples - 19/10/2020 Confirmed reviews ALL

Lovely staff, clean comfortable room and excellent location

Charming Grand Hotel

Customer review rating 4.5/5

Patrick Couples - 04/10/2020 Confirmed reviews ALL

We felt like in a Grand Hotel from a long gone era

Dear PATRICK, We very much appreciate your comments regarding your stay at the Mercure Bayonne Centre - Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcoming you back in our hotel in the future ! Sincerely, L'Equipe du Grand Hôtel

Great location, friendly staff, covid secure

Customer review rating 5.0/5

David C. Couples - 29/09/2020 Confirmed reviews ALL

Very warm and welcoming staff. Lots of attention to cleaning, hand gels etc. Felt safe and looked after

Not good+not bad

Customer review rating 2.5/5

Anonymous Business - 26/09/2020 Confirmed reviews ALL

I had a very nice welcome upon my arrival. Nice introduction of local activities and restaurants. Problems started on second morning when the team told me to wait as the bread did not arrived and should be soon available..... After 20 mins the bread was still not there. But the worst of all the guy in charge of the breakfast arrived sneezing with the face mask below his nose, this guy was wiping his running nose with his hand while setting up the breakfast and the tables. Absolutely not acceptable on this Covid period. This guy was not at every breakfast but I guess every 2 days as he came back 2 days later with the same behavior. This guy is cutting pieces of bread to fill up the ultra limited basket of Bread 2 slices and cut by this guy. I have been the entire last month in Accor hôtels and never seen such a behavior. Check out was ok but I have been extremely disappointed by such behavior of services. I will not recommend this hotel for my next stays.

Great Hotel, Great Staff

TripAdvisor rating 5.0/5

TimAsouthend Business - 27/01/2020 TripAdvisor review

I stay at this hotel 3-4 times a year, it is always my first choice of hotel in Bayonne. From the classic elevator to the large windows, the excellent facilities and the good breakfast, this is a great hotel.

Dear Guest, We very much appreciate your comments regarding your recent stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty, and we hope your next visit will be as pleasant as the previous. Kind Regards

Travelling through

TripAdvisor rating 4.0/5

karlbourgeus Couples - 16/07/2019 TripAdvisor review

Wanted to visit Biaritz and this hotel was a very nice option price vs quality. From this distination you can visit places like Biaritz and Bilboa. Also the link with the Basken culture is an extra. Private parking place at walk distance

Thank you for taking the time to write this wonderful review of your recent stay at Mercure Bayonne Centre Le Grand Hôtel. I will be certain to share this fantastic review with the whole of the team and we hope to welcome you back in near future. It gives me great pleasure to know that you had a terrific experience with us and that you were impressed by our location. We pride ourselves on creating special experiences for all of our guests. Best wishes, Geoffrey GAUTIER - Marketing Manager Mercure Bayonne Centre Le Grand Hôtel

Nice staff great location

TripAdvisor rating 4.0/5

michaelglewis Family - 15/07/2019 TripAdvisor review

The hotel is well located in central Bayonne and close to botanic gardens and parks. Banks restaurants and cafe’s are close by. Parking height is an issue if your car has roof rack as max height is 1.90m and is 200 metres walk away.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Geoffrey GAUTIER - Market manager Mercure Bayonne Centre Le Grand Hotel

Excellent as usual

TripAdvisor rating 5.0/5

Olivier P Business - 03/06/2019 TripAdvisor review

Really nice hotel really lovely team, always here to help Nice rooms with nice deco, really comfy well located, many nice restaurants close to the hotel great breakfast. I tend to stay there several times a month.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

A Mercure Quality Hotel In Bayonne Center

TripAdvisor rating 5.0/5

Culture39514921076 Couples - 19/04/2019 TripAdvisor review

Excellent hotel. Staff was great. Complete breakfast was a joy to wake up to in the morning. The hotel's parking garage was average due to the fact that the entry/exit control light at the entrance was not operating and the venue was narrow and steep. The town's ongoing construction is quite an obstacle to overcome, although, the hotel stay is worth the extra effort. Note: I would like to point out that the hotel staff, especially Marie at the front desk, was exceptionally helpful and made our stay extra pleasant. Also, Guillarme, Antoine, and Alexandra assisted us also. The breakfast room staff were courteous and helpful. Our room was clean and neat each day.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Bayonne Centre Le Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

Fantastic Staff Member Barbara

TripAdvisor rating 4.0/5

Dr Wilbur H Couples - 30/11/2017 TripAdvisor review

Barbara just made our stay in Bayonne. She is of American origin and explained to us all the details of Bayonne. I can only congratulate her for her trouble. However, as seems to be usual in Accor Hotels in France, the hotel itself is not up to standard. of Mercure. Plastic cups in the bathroom. PLEASE. Paper cups for tea, and only a stick (not a spoon) with which to stir. It is just primitive as Ibis used to be. Fortunately with her hospitality, Barbara made up for these deficiencies.

Dear Wiburr, We thank you for taking time to share your experience with us on Tripadvisor and are sorry to learn that you was disapointed with our Plastic and paper cups. We have taken good note about your comments and we thank you for helping us to improve our service. What a pleasure to read all your fabulous comments on our staff. In attend of the pleasure to welcoming you again at the MERCURE BAYONNE CENTRE Warm regards. Geoffrey GAUTIER - Responsable Marketing Mercure Bayonne Centre

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