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Mercure Hotel Muenchen City Center 4 stars

Customer review rating 4.5/5 4,531 reviews

ALLSAFE approved hotel

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Room 1

Mercure Hotel Muenchen City Center
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+ 18 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Young dynamic team, motivated to be hosts.

  • Innovative restaurant concept "Relax," feel at home.

  • Top location in the middle of Munich.

  • Free mini-bar included.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Muenchen City Center

Senefelder Str. 9
80336 muenchen
germany

Tel: +4989551320

Fax: (+49)89/55132444

Check-in from 15h00

Check out up to 12h00

  • U1 U2 U3 U4 :  U1 U2 U3 U4 HAUPTBAHNHOF

  • U7 U8 :  U7 U8 HAUPTBAHNHOF

  • S1 S8 :  S1 S8 HAUPTBAHNHOF

  • By plane

    MUNICH FJS AIRPORT At 35km / 21.75 miles

  • By helicopter

    FÜRSTENFELDBRUCK At 30km / 18.64 miles

  • By train

    HAUPTBAHNHOF At 0.1km / 0.06 miles

  • By train

    OSTBAHNHOF At 6km / 3.75 miles

GPS :48.137948, 11.560171

Hotel services

RELAX FOOD,DRINKS AND YOU

Feel at home in our Relax Restaurant. Enjoy delicious street food, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 167 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 167 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • City Parking Additional charge
    • Near the property
    • Public
Well-being
  • Body&Soul
    • Nearby

Our accommodation(s)

No other 4-star house in Munich city centre has larger rooms: The Mercure Hotel München City Center offers standard, superior and privilege rooms and duplex suites. 167 rooms are air-conditioned and have free WIFI. A child up to 12 sleeps for free in the parents ' room. Your pet is welcome (fee 10 EUR/night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 80

  • Maximum capacity: 13 people

Find out more

Our guest reviews for
Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,531 reviews

TripAdvisor Rating 4.0/5

2,567 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent customer service & Perfect Location

Customer review rating 5.0/5

Yash Business - 11/10/2021 Confirmed reviews ALL

From Check-in to the mini bar experience through to breakfast and the constant supply of ice for my partners twisted ankle, the accommodation, staff, breakfast, cleanliness and overall ambience of the hotel was spectacular! Congrats, keep up the high standards! We will certainly be back! Regards, Yashin

Well located, clean, lately renewed

Customer review rating 4.0/5

Armin Business - 06/10/2021 Confirmed reviews ALL

Only with a few exections highly recommendable

Central location was brilliant

Customer review rating 4.5/5

Maurice Friends - 05/10/2021 Confirmed reviews ALL

Hotel was spotlessly clean,breakfast was really good and the staff were so friendly

good stay - friendly personal, but could be more focussed

Customer review rating 4.5/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

stay was super nice , room super clean, breakfast was awesome. people were friendly, in particular sunday (checkout date), slight less good experience when being welcomed at arrival (saturday), when personal at reception did interrupt the communication to do something else (whilst chatting with other personal, joking around for handing over a phone or something). There is no problem of waiting a few minutes and waiting it's my turn to be served/welcomed at the reception , so it would have been preferred that whatever handover or giving material to colleagues would have been done before greeting me or kindly asking me to be patient for a few seconds, but being greeted and welcomed, starting the check-in procedure and without any notice leaving for a half a minutes, and then coming back, without further notice.... is a bit a less good experience. but this was only during check in procedure, by 1 specific employe. all other contact to with other employees on Sunday during checkout and also at breakfast , getting greeted, handed over to another employe to get all explained was super perfect and was lots appreciated.

Great location. Friendly staff

Customer review rating 4.0/5

Herr E. F. R. 5. Solo - 01/10/2021 Confirmed reviews ALL

My first trip to munich. I chose to stay near the Main train station, and Mercure naturally popped up. Was disappointed that Mercure Marien Platz was full and had to settle for Mercure City centre. I am glad I chose this instead: - great location. Two of my guided tours offices were 200 and 400m meters away. So I did not have to rush. Also the train station was just a five minutes walk away. - breakfast Buffett is included. My routine would be to eat hearty, skip lunch and have a great dinner outside.

Clean and friendly

Customer review rating 4.0/5

Bret W. Couples - 29/09/2021 Confirmed reviews ALL

The hotel was in a great location. The staff was very nice and the room was nice and both clean and comfortable. Make sure you get the breakfast included with your stay… it is a great breakfast Bday quite expensive.

Good stay

Customer review rating 4.5/5

Amna A. Couples - 29/09/2021 Confirmed reviews ALL

Warm welcome, good staff, the quality of food is great, the room is renewed and clean all in all I like to stay in it when ever I come to Munich, thank and respect for all team.

I like the warm welcome, I like the rooms and new decorations, I like the variety of breakfast, free coffee tea all day

TripAdvisor rating 5.0/5

amnamusabeh 25/09/2021 TripAdvisor review

I like the warm welcome, I like the room and new decorations, I like the variety of breakfast, free coffee tea all day , the staff very helpful and friendly and kind. The safety and hygiene is high , parking is there, free mini bar

Great overall experience

Customer review rating 4.5/5

Bart Business - 24/09/2021 Confirmed reviews ALL

I enjoyed the clean and spacious rooms, nice staff, amazing breakfast and good location near the main train station from where everything was easily reachable.

not a great stay

Customer review rating 1.5/5

B. Business - 22/09/2021 Confirmed reviews ALL

Well located closed to Main train station. Positive is the main hall , Breakfast/ Bar area very modern. But all the rest look very old, smell in the room not great . Will definitely not go back there. Also the person at reception not very friendly

Extremely well located

Customer review rating 4.0/5

Julia Business - 22/09/2021 Confirmed reviews ALL

The hotel is extremely well located, 2 minute walk away from the main station. The stuff is very friendly. Rooms are always clean and the breakfast is good as well.

Reservation confirmed. Got no room though

TripAdvisor rating 1.0/5

7303062 21/09/2021 TripAdvisor review

I made a reservation online using the Accor app, guaranteed with my credit card and when arrived in the hotel got the unacceptable excuse that the hotel was overbooked and I would not get a room. I had to search for another hotel. Absolutely terrible experience on a Friday night after a long drive.

Excellent Stay and I Am Picky

Customer review rating 5.0/5

James C. Couples - 17/09/2021 Confirmed reviews ALL

We stayed for three nights coming from San Francisco. The hotel staff were truly excellent in every way. Reception and breakfast room guys were so helpful. Our room was ready when we arrived and was super clean. Hotel is very well maintained and kept clean. Terrific breakfast buffet too. Please note that the hotel is one of many at all levels of "stars" near the train station. We never felt unsafe walking the 15 minutes to the historic core, however a single woman might not feel comfortable in the neighborhood.

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

Friendly, clam, very good breakfast, clean and nice room

Great all-around hotel in excellent location

Customer review rating 5.0/5

C Couples - 14/09/2021 Confirmed reviews ALL

Very pleased with my stay at, the rooms are tastefully designed, staff is very helpful and friendly and breakfast is very good.

Just Okay

Customer review rating 3.0/5

Linda U. Couples - 13/09/2021 Confirmed reviews ALL

Our room was large and appeared to be fairly newly renovated. Bathroom could have used some shelves under the counter top as the counter was small and there was no room to put anything. Would have appreciated a mirror in the bedroom so I could be drying hair and applying makeup while husband showering. Bathroom was not kept clean, floor not washed and sporadic replacement of towels. No toliet paper left after cleaning. Carpet in bedroom didn't look vacuumed. Most of the front desk guys were helpful, some not so much. The area around the train station is all under construction so it was difficult to get around not only walking but for taxi's and Ubers. Didn't feel safe on the street after dark. Would not stay here again.

Dear Mrs. U., Thank you for taking the time to tell us about your experience at the Mercure Muenchen City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please do not hesitate to contact our staff in case something is not the way it should be, we will solve the problem as fast as possible. I already had a meeting with our Housekeeping to avoid future occurrences. Did you put the towels on the floor to signal that they have to be changed? We hope our explanations find your acceptance and we would be honored to welcome you back. And as a little excuse I would offer you a free room upgrade and an invitation in our restaurant for dinner. With best regards Christian Koentopp – Host AccorInvest Germany GmbH MERCURE HOTEL MÜNCHEN CITY CENTER ________________________________________ Senefelder Straße 9 80336 - München Deutschland ________________________________________ T +49 (0) 89 55 13 2 - 109 F +49 (0) 89 59 64 44 E-mail : H0… mercure.com accorhotels.com
Customer review rating 3.5/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

The carpet smells badly

Excellent stay in hotel in city centre

Customer review rating 4.5/5

Rick Solo - 01/09/2021 Confirmed reviews ALL

Very relaxed stay in the heart of Munich, ideally located for public transport as well as walking around the city.

Excellent stay

TripAdvisor rating 5.0/5

meriemboukerroucha 16/08/2021 TripAdvisor review

Excellent stay . We appreciate the Nespresso in the room as well as breakfast. Room very clean . Anti Covid measures are well respected. Check in and check out very fast and easy. We recommend this hotel.

A fine property with very good service.

TripAdvisor rating 4.0/5

Christakis P 25/07/2021 TripAdvisor review

Good size room, excellent shower, knowledgeable and healthy staff. Convenient location. Don’t let the lack of ambience of the neighborhood put you off. My suggestion please provide cold juices for breakfast. Fix the cooling unit.

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