Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,939 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,939 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Very good stay

Customer review rating 5.0/5

Nathan Couples - Confirmed reviews ALL

Hotel is in a good location with easy access to amaterdam centraal station via the train station thats only 5 minute walk away. We had a minor issue with our TV and this was fixed almost immediately with great customer service. Easy and convenient baggage storage and water fountains in the reception were also nice too see. I would recommend to any visiting amsterdam to use this hotel

Dear Nathan, Thank you for taking the time to share your review. It is heartening to hear that our location served you well and provided convenient access to Amsterdam Centraal. We take pride in our strategic position that allows our guests to navigate the city with ease. We sincerely apologize for any inconvenience caused by the TV in your room. Our team is committed to resolving such issues swiftly, as we understand the importance of every aspect of your stay. It's a pleasure to know that our customer service met your expectations and contributed positively to your experience with us. Your appreciation for our baggage storage service and the water fountains in our lobby reinforces our commitment to offering amenities that enhance the convenience and comfort of our guests. We're delighted that these details did not go unnoticed. Finally, your willingness to recommend Mercure Amsterdam City is the highest compliment we could receive. Thank you for your endorsement, and we hope to have the opportunity to welcome you back in the future. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

"some need to work on their attitude"

Customer review rating 2.0/5

Me Families - Confirmed reviews ALL

1st, two parents with a 2 years old and a a baby forced to book two rooms because "no more than 3 per room", because a baby and a 2 years old are an adult, right? Moreover the rooms were not even communicating rooms... really? 2nd, found the parking closed (shwing "full") even after having emailed before arriving whether I could book the parking in advance, answer: "no need". Eventually they found me a parking but asked me to move the car before letting the bay and the 2 years old getting to the room (context: it's 22:45pm...) Reception stuff not really welcoming. Waiters at the breakfast really lovely though. Easy to guess who was who.

Dear Guest, Thank you for taking the time to review your visit. We are sincerely disheartened to hear that your experience did not meet the expectations you hold of us. We truly strive to provide a warm and welcoming environment for all our guests, and it is with regret that we note your comments regarding the attitude of some staff members. We constantly aim to uphold the highest standards of hospitality, and we are saddened if you felt this was not evident during your stay. Regarding the room allocation for your family, we understand that comfort is a key aspect of guest satisfaction, and we appreciate you bringing this matter to our attention. Our hotel policy does indeed restrict the number of guests per room for safety reasons, and we regret any inconvenience this may have caused your family. We do have a limited number of connecting rooms which are subject to availability, and we apologize if this option was not available to you at the time. We also regret to hear about the difficulties you encountered with our parking facilities. Our intention is always to provide clear and accurate information to our guests, and we apologize if the communication you received regarding parking availability did not meet your expectations or the usual standards we set for ourselves. It is heartening, however, to know that our breakfast staff made a positive impression, and we are proud of their efforts to provide excellent service. We also note your satisfaction with the cleanliness of our hotel, and we will continue to maintain these high standards. Regarding our commitment to sustainability, we take all feedback seriously and are always looking for ways to further our eco-friendly initiatives without giving an impression of 'greenwashing'. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

well located , close to city,

Customer review rating 5.0/5

Weekend B. Couples - Confirmed reviews ALL

2 night b. , for couple , picked hotel as it was out from city ,but close enough to be in it in 20 min , beside 2 metro stations and very happy with location and hotel

Hi there, Thanks for reviewing your visit. We are thrilled to hear that our location perfectly complemented your travel plans, offering you the tranquility you desired while still maintaining convenient access to the vibrant city center. It's wonderful to know that our proximity to metro stations contributed positively to your stay. Your kind words regarding our reception staff are greatly appreciated. We take pride in offering a warm welcome and helpful service to ensure a positive first impression for our guests. The acknowledgment of our team's friendliness and efficiency is truly motivating for us all. It is heartening to learn that you found our hotel clean and fresh, providing you with a relaxed atmosphere during your stay. Our housekeeping team works diligently to maintain high standards of cleanliness, and they will be delighted to know their efforts did not go unnoticed. Lastly, your recognition of our commitment to sustainable practices brings us much joy. We strive to find the right balance between providing excellent guest services and preserving the environment, and it is encouraging to see our initiatives resonate with our guests. We look forward to welcoming you back again in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel, good location but a few hiccups!!

Customer review rating 4.0/5

Les T. Friends - Confirmed reviews ALL

Good hotel and facilities, most of the staff were helpful, all staff were friendly. The initial room allicated was not the room we booked. This was sorted when pointed out to staff but the room we booked apparently isn't a room that the hotel could supply. We booked 1 room with 1 double and 2 single beds, this is not a room the hotel offers apparently. Sink in the bathroom drained slowly and unable to use the plug as it didn't work. Also could not use the bin in the bathroom as it was broken, this was painted out to staff but they couldn't say whether they could resolve that during our stay.

Dear Mr T., We appreciate this review of your stay. We're pleased to hear that you found our hotel to have good facilities and that our team, particularly Jonas, were able to contribute positively to your experience. We regret to hear about the initial room allocation not meeting your expectations. While we strive to fulfill each booking accurately, it appears there was a misunderstanding regarding the room type. We appreciate you bringing this to our attention, and we're glad our staff were able to address this promptly. Regarding the bathroom sink and bin, we apologize for any inconvenience caused. We assure you that our maintenance team is dedicated to ensuring all facilities function properly, and we will review the communication process to ensure such issues are resolved more swiftly in the future. We also understand your concern about the availability of milk for your coffee, and we will look into our in-room amenities to improve our services. We take note of your comments on our pricing. Providing value for our guests is of utmost importance, and we regularly review our pricing to remain competitive while maintaining the high standards that Mercure Amsterdam City is known for. On the matter of room cleanliness and towel replenishment, we apologize for any oversight. Our housekeeping team is committed to delivering a clean and comfortable environment daily, and we will reinforce our standards to prevent future occurrences. We are committed to sustainable development initiatives, which include replacing towels that are placed on the floor to signify they need changing. We encourage guests to participate in these efforts to reduce environmental impact. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

overall good

Customer review rating 3.5/5

Patricia Business - Confirmed reviews ALL

as negatives I would like to mention the high city tax, the hotel is not located in the city! despite the name and I was here for work, not enjoyed Amsterdam as a city either. Breakfast excellent (10/10). To get to schiphol or amsterdam city public transportations are limited, and at least require a walk through a not very well illuminated tram/train station. The dinner buffet was also tasteful but a bit expensive for what is offered. Personnel at reception excellent, although in other areas it is a bit strange that they do not speak dutch. Overall good, the rooms are cosy, bit small, but clean and comfortable.

Dear Patricia, Thank you for providing us with your feedback about your recent stay. We are glad to hear that you found your overall experience to be good and that you enjoyed our excellent breakfast, which is indeed designed to offer a delightful start to the day. However, we regret that the city tax and our location did not meet your expectations. We strive to provide transparent information about any additional charges and our location relative to the city center, which is easily accessible via public transportation. We understand your concerns regarding the lighting at the tram/train station and will take this into consideration for the future. Regarding the dinner buffet, we aim to offer a variety of options to suit different tastes and will continue to evaluate our pricing to ensure value for our guests. We are particularly proud that our reception staff left a positive impression, reflecting our commitment to providing excellent service. It is also heartening to know that you found our rooms to be cozy, clean, and comfortable. While we do have a diverse team, we assure you that all our staff are dedicated to the comfort and satisfaction of our guests, regardless of language barriers. We appreciate your understanding and are grateful for the opportunity to address your concerns. We hope to welcome you back for an improved experience next time. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,568 reviews 7.3/10 Location
  • 2,319 reviews 7.5/10 Room
  • 2,074 reviews 8.5/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,064 reviews 8.4/10 Breakfast
  • 1,056 reviews 6.9/10 Cleanliness
  • 473 reviews 5/10 Food
  • 456 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.